Qantas Cancellation Compensation

[texanaust]

Qf cancelled my flight in business class from Per-Mel today due to mechanical difficulties. This was an AA reward and they were not very helpful rebooking. No flights were available in business (at least to me on a lowly reward) the rest of the day. The best they could offer was prem economy on QF10 which I declined as I was connecting to a VA flight that I was going to miss anyway.

Instead I asked to be rebooked on the cancelled flight same time tomorrow in J. Qantas did this, but then downgraded me to economy via the app. The lounge people then sorted it for me and printed a new boarding pass. Not believing that I actually had a business ticket, on my way out I stopped at the ticket counter at baggage claim to check. Sure enough they downgraded me yet again. Finally this too was sorted and I think I’m in business again, although no way to know if it will stick this time.

Anyway, will Qantas provide any compensation for my hotel tonight or is prem economy same day good enough? From their disdainful attitude, I am thinking not. Was going to call QF to check on my booking again, but recording said 3-4 hour delay. WTF?!?

 

[oz_mark]

Best to read their policy and see what applies to you

Compensation and Refunds Policy | Qantas

Compensation and Refunds Policy | Qantas

www.qantas.com

 

[Silvia]

When I've had cancellations from QF, it's been a mixed bag.
Last year I got downgraded and arrived 18 hours earlier but no compensation was provided. The most I got was 10k points, but it was a let down of an experience.

Feb - My flight was cancelled due to weather. I was rebooked a day later and was told to put a claim through qantas customer care. I got reimbursed up to $200, but didn't get any further compensation on transport or meals, etc.

I would clarify with customer care what would be the agreement.

 

[bcworld]

I would expect nothing! Last year I was double downgraded, re-routed and arrived at my destination 28 hours late. Asking for a gesture of service recovery from Qantas is met with a sort of does not compute response! In fact they will try and make you feel like they're doing you a favour just to refund fare difference and partial expenses incurred! I was travelling on a QF award on QF metal.

 

[muppet]

I would expect nothing! Last year I was double downgraded, re-routed and arrived at my destination 28 hours late. Asking for a gesture of service recovery from Qantas is met with a sort of does not compute response! In fact they will try and make you feel like they're doing you a favour just to refund fare difference and partial expenses incurred! I was travelling on a QF award on QF metal.

Yep that’s the airline industry (excl. Europe).

You only ever have two options in IRROPS:
1. Get treated like cough and get to your destination ASAP and kiss goodbye your premium fare and schedule (somehow neither seem to be part of your contract with Qantas).

2. Stand your ground and patiently wait for your original travel class.

If I have the time, always option 2 for me.

And after a number of screw arounds, I always leave a day leeway so they can’t weasel their way out of it and downgrade me.

I also routinely reject QF’s “offers” to move me to an earlier flight during peak, what’s good for the goose...

 

[bcworld]

Yep that’s the airline industry (excl. Europe).

You only ever have two options in IRROPS:
1. Get treated like cough and get to your destination ASAP and kiss goodbye your premium fare and schedule (somehow neither seem to be part of your contract with Qantas).

2. Stand your ground and patiently wait for your original travel class.

If I have the time, always option 2 for me.

I actually opted for option 2 but ended up getting option 1 anyway!

 

[jpp42]

Premium Economy on the B787 would be an okay substitute for me if were not for the awful seat pitch! But I could see the argument made that they're similar if you were on a B737 originally.

 

[texanaust]

I always go for option 2 as well (if I have time). The problem is Qf have ‘cancelled’ two domestic flights in the past month and both times assumed I’d be happy with the downgrade. If I was happy flying in whY, then that is what I would have booked. I am also suspect about this latest cancellation. No flight attendants at the gate and no sign of baggage being loaded prior to the cancellation. Speculation of course, but somehow I feel they knew the aircraft was stuffed well before the departure time.

 

[Beano]

Oh! The joys of flying! I've been rerouted, delayed, cancelled several times and never any compensation. Once left in AKL airports at 3 am for 6 hours waiting for a connecting flight. Nothing much happening at 3 am at AKL airport and $20 to use at any food outlet open, that being Macdonalds only. Only compensation is a free night at Syd, Heathrow or Mel with a meal thrown in.

 

[Gold Member]

Premium pricing with LCC service recovery. Welcome to the new Enhanced Qantas.

For non domestic travels, I invite you all to enjoy the marvel that is Singapore Airlines. Paging Cruiser Elite for some conversion therapy.