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Message: <blockquote data-quote="Port Power" data-source="post: 2338467" data-attributes="member: 62445">Thanks for the history. Yes, definitely you should have had those fees and taxes refunded.  Refund absolutely, not credit note.  I have cancelled reward bookings and received the points back very quickly and the refunds after many weeks.  But did indeed receive back to credit card.There was something in emails from QF a long way back about that stated if you cancelled a reward flight you would receive points and fees back.  I doubt it could be found now, though, unfortunately.  I have never read anything that related to booking paid for with points though.  Sorry this has been so hard for you.  A competent call centre staff member can easily see the history of the booking and sort easily.  Keep trying! (And use the 1300 number!)However, like aikman said above, there are many reports of refunds only coming through at 3 months after calling at least three times, if not repeatedly.  I was in the same situation after QF cancelled flights to Japan now that I think of it.  It took three months for the refund and a few calls.</blockquote>