Reply to thread

Message: <blockquote data-quote="jpp42" data-source="post: 2319388" data-attributes="member: 34147"><p>I have a missing flight credit - a flight that was originally cancelled and then I used the credit on a flight for less than the total value.  So I should have received a new credit afterwards for the remaining value to use on further flights (yes it was booked before 30 Sept 2021), but I have received no communications and no credits are showing up in my future bookings.    This is a relatively low priority item and I don't wish to be on hold - is there really no way to send an email or message and get a response within a few days?    The fact that they haven't introduced an email/message system for lower priority inquiries seems just as shocking to me.  (Yes, I'm aware of the Qantas Frequent Flyer email but I believe as this is a credit/booking question it can't be answered there, but please correct me on that if I'm wrong?).</p></blockquote><p></p>