jomark9
Newbie
- Joined
- Apr 13, 2024
- Posts
- 1
Hi All,
Just wanted to get your advice on a difficult refund situation I find myself in.
There has been an ongoing flight credit from a cancelled COVID booking and I made the decision to cancel the flight credit in lieu of a refund in Dec 2023.
Qantas then proceeded to action my refund to an Amex credit card that had been cancelled more than 12+ months ago. I was advised by Qantas that as they have made the transaction to the original 'bank', that I'll need to follow up with Amex. Only problem is that when I called Amex (unfortunately don't have access to online chat as I can't remember my password and can't reset because I don't have my card number anymore), they have stated that as my card had been closed for an extended period of time, the transaction has bounced back to Qantas and that I need to follow up with them.
I have since contacted both Qantas and Amex on several occasions but they have both said that the funds are not with them and that I'd need to follow up with the other party to resolve. Amex have suggested that Qantas call their merchant support number (1300 363 614) to sort out however when suggested to Qantas, they now just respond to every query with the exact same statement: "Please be advised that we have released the funds to your account, therefore, you will need to liaise directly with your bank." and seem uninterested in helping any further.
The money has to be somewhere, so just wondering if anyone else has run into the same issue and/or had any tips on how to best resolve?
Thanks in advance.
Just wanted to get your advice on a difficult refund situation I find myself in.
There has been an ongoing flight credit from a cancelled COVID booking and I made the decision to cancel the flight credit in lieu of a refund in Dec 2023.
Qantas then proceeded to action my refund to an Amex credit card that had been cancelled more than 12+ months ago. I was advised by Qantas that as they have made the transaction to the original 'bank', that I'll need to follow up with Amex. Only problem is that when I called Amex (unfortunately don't have access to online chat as I can't remember my password and can't reset because I don't have my card number anymore), they have stated that as my card had been closed for an extended period of time, the transaction has bounced back to Qantas and that I need to follow up with them.
I have since contacted both Qantas and Amex on several occasions but they have both said that the funds are not with them and that I'd need to follow up with the other party to resolve. Amex have suggested that Qantas call their merchant support number (1300 363 614) to sort out however when suggested to Qantas, they now just respond to every query with the exact same statement: "Please be advised that we have released the funds to your account, therefore, you will need to liaise directly with your bank." and seem uninterested in helping any further.
The money has to be somewhere, so just wondering if anyone else has run into the same issue and/or had any tips on how to best resolve?
Thanks in advance.
