QANTAS Airline Initiated Cancellation of DSC Flight

[V Singh]

Have just been advised of QANTAS Airline Initiated Cancellation of a DSC Flight segment in March. A new ticket will be issued for the all the flights but the original booking number and flights will be retained except for one segment. Hopelly fellow AFFs with similar experience can advise me if I will still be eligible for DSC on these Qantas flights? Thank you in advance for your advise.

 

[opusman]

I imagine if after you take the flight you email them and ask for the DSC to be honored they would do so.

 

[V Singh]

Thank you @opusman for your advise. Will post a feed back on completion of the trip.

 

[mannej]

You may have to follow up with QFF, but it is Original Routing Credit (ORC) that you will be requesting stating that the changes were made by QF and not by yourself.

 

[Pushka]

We may experience the same issue as of last night when Qantas cancelled one of our DSC flights. Time will tell.

 

[FrequentFlyer7]

We may experience the same issue as of last night when Qantas cancelled one of our DSC flights. Time will tell.

I've just had my DSC flights from MEL-AUK and AUK-MEL cancelled also. (flying at the end of this week). As a result of the cancellations, all of the connecting flights had to be changed by Qantas (three times in one day). Their first attempt had me landing in MEL 11 hours after my connecting flight to OOL departed. On their next attempt, I had 45 minutes between flights to get through customs at MEL, onto my connecting flight to OOL.

All fixed now, and Qantas staff assured me the DSC would be honored. In all honesty, Qantas were great sorting out the mess. Time will tell.

 

[Pushka]

I've just had my DSC flights from MEL-AUK and AUK-MEL cancelled also. (flying at the end of this week). As a result of the cancellations, all of the connecting flights had to be changed by Qantas (three times in one day). Their first attempt had me landing in MEL 11 hours after my connecting flight to OOL departed. On their next attempt, I had 45 minutes between flights to get through customs at MEL, onto my connecting flight to OOL.

All fixed now, and Qantas staff assured me the DSC would be honored. In all honesty, Qantas were great sorting out the mess. Time will tell.

Just keep checking. And follow up if not.

 

[flyingfan]

I've just had my DSC flights from MEL-AUK and AUK-MEL cancelled also. (flying at the end of this week). As a result of the cancellations, all of the connecting flights had to be changed by Qantas (three times in one day). Their first attempt had me landing in MEL 11 hours after my connecting flight to OOL departed. On their next attempt, I had 45 minutes between flights to get through customs at MEL, onto my connecting flight to OOL.

Do you mean AKL - Auckland, rather than AUK - Alakanuk, Alaska?

 

[DC3]

Have just been advised of QANTAS Airline Initiated Cancellation of a DSC Flight segment in March. A new ticket will be issued for the all the flights but the original booking number and flights will be retained except for one segment ..

ORC (Original Routing Credit). You request it after taking the flight(s).

 

[dylarr]

The DSC is tied to the create date of the PNR, not tickets. As long as the PNR was not changed the new flights should earn DSC even though the tickets were reissued without you needing to do anything.

Two points however:

1. Are you worse off with these changes in terms of SC earn? If so, file a claim for ORC with DSC after the trip is completed as mentioned above under the grounds that the changes were involuntary.

2. With one of the sectors that was spun off to a new PNR, this will not earn DSC. Again, if it originally did but the change was done outside of your control then you should also file ORC with DSC on this as well.

Keep us updated, be interesting to see how this goes.

 

[V Singh]

ORC (Original Routing Credit). You request it after taking the flight(s).

Thank you @DC3 ..Will do

You may have to follow up with QFF, but it is Original Routing Credit (ORC) that you will be requesting stating that the changes were made by QF and not by yourself.

Thank you @mannej ..Will follow up with Q..

The DSC is tied to the create date of the PNR, not tickets. As long as the PNR was not changed the new flights should earn DSC even though the tickets were reissued without you needing to do anything.

Two points however:

1. Are you worse off with these changes in terms of SC earn? If so, file a claim for ORC with DSC after the trip is completed as mentioned above under the grounds that the changes were involuntary.

2. With one of the sectors that was spun off to a new PNR, this will not earn DSC. Again, if it originally did but the change was done outside of your control then you should also file ORC with DSC on this as well.

Keep us updated, be interesting to see how this goes.

Great tip @dylarr ..Thank you..

 

[FrequentFlyer7]

Do you mean AKL - Auckland, rather than AUK - Alakanuk, Alaska?

Yes sorry, AKL

Just keep checking. And follow up if not.

Quick update from the original post:
I finally got back to Australia after a week in Auckland; (Now in self isolation for 14 days). I ended up with no less that 6 flight cancelations / new flights by the time in arrived home. Double status credits were initially credited to my account last night based on the newly allocated flights, not the original booking. As a result I ended up with 20 status credits short of Gold, when I should have been 20 over. Not happy! A short time later I logged onto my account again, and noticed that additional status credits had been allocated; I was now Gold, and once again happy believing that Qantas had done the correct thing. This however was short lived. Tonight I logged onto my account and I have now been downgraded back to Silver. The additional status credits have been deducted, and the double status credits for 2 of the flights Qantas changed have also been deducted. Once again, not happy! I'm assuming that a computer is making these changes.

Looks like I will have to contact Qantas and see if they are prepared to fix this mess. Fingers crossed.

 

[DC3]

Quick update from the original post: .... I ended up with 20 status credits short of Gold, when I should have been 20 over. Not happy! A short time later I logged onto my account again, and noticed that additional status credits had been allocated; I was now Gold, and once again happy believing that Qantas had done the correct thing. This however was short lived. Tonight I logged onto my account and I have now been downgraded back to Silver. ...

Looks like I will have to contact Qantas and see if they are prepared to fix this mess. Fingers crossed.

As an up-side to this, time is on your side the way things are going.

 

[FrequentFlyer7]

As an up-side to this, time is on your side the way things are going.

I hope they can/will fix this with a phone call. I just counted up the cancellations /new flights that I had on the trip - nine in total. It would be a nightmare trying to put it all in writing. The original booking gave me 560SC, (I have this itinerary) the second change gave me 640SC, (I have this itinerary also), and I ended up with 520SC. There were numerous other changes in-between that equalled one of the totals only different flight numbers. Most of the changes didn't even result in a new itinerary being issued, just a message through the Qantas app, (all history now gone).

Do I have to claim the ORC (Original Routing Credit), ie 560SC, or could I claim the higher 640SC that would have been allocated on the second change? The change that did the SC damage was the last one, as it changed the return rout rather than just flight times/numbers.

 

[DC3]

I hope they can/will fix this with a phone call. I just counted up the cancellations /new flights that I had on the trip - nine in total. It would be a nightmare trying to put it all in writing. The original booking gave me 560SC, (I have this itinerary) the second change gave me 640SC, (I have this itinerary also), and I ended up with 520SC. There were numerous other changes in-between that equalled one of the totals only different flight numbers. Most of the changes didn't even result in a new itinerary being issued, just a message through the Qantas app, (all history now gone).

Do I have to claim the ORC (Original Routing Credit), ie 560SC, or could I claim the higher 640SC that would have been allocated on the second change? The change that did the SC damage was the last one, as it changed the return rout rather than just flight times/numbers.

Good luck with connecting to a CSO who can get their head around all of that during a phone call. Not impossible of course but quite a bit to digest.

 

[FrequentFlyer7]

Good luck with connecting to a CSO who can get their head around all of that during a phone call. Not impossible of course but quite a bit to digest.

Oh well, I suppose I was a bit optimistic to think they would have the changes recorded against my booking number and only had to verify it their end. Looks like a bit of typing
Could I try claiming the second change that gave the higher SC's or would I have to claim the original booking SC's. Either would get me to gold, and it's probably not worth being too greedy.

 

[DC3]

Oh well, I suppose I was a bit optimistic to think they would have the changes recorded against my booking number and only had to verify it their end. Looks like a bit of typing
Could I try claiming the second change that gave the higher SC's or would I have to claim the original booking SC's. Either would get me to gold, and it's probably not worth being too greedy.

Yes, they will be able view all of the changes made to the booking. It should just be a matter of the CSO wading through it. It will be the luck of the draw as to how you go with the CSO who takes the call. Some are good, others not good. If you have plenty of time, you can HUACA if necessary.

Otherwise, email QFF with what you are seeking.

 

[FrequentFlyer7]

Yes, they will be able view all of the changes made to the booking. It should just be a matter of the CSO wading through it. It will be the luck of the draw as to how you go with the CSO who takes the call. Some are good, others not good. If you have plenty of time, you can HUACA if necessary.

Otherwise, email QFF with what you are seeking.

Thanks for the advice, much appreciated. I'll update how I go.

 

[FrequentFlyer7]

Thanks for the advice, much appreciated. I'll update how I go.

I attempted to contact the frequent flyer call centre, but it appears they are no longer manning the phones, as a recorded message redirects you to the web site. Ended up sending a detailed e-mail to '[email protected]', so maybe someone will action the request in the coming days/weeks/months. Don't think it will matter for some time anyway.

 

[BassDogg]

@FrequentFlyer7 - very similar story to me. Had changes in flights, got off the plane, they had pushed me up to gold. Next day, back to silver with the DSC removed. Let me know how you go with the email. I was going to call but want to give them some space given the low priority of my enquiry.