Problems Transferring Points to Virgin Australia

[VA777]

I logged onto Amex to transfer point to VA on Monday, received a confirmation e-mail, but the status keeps showing as in progress (but the points have been deducted), and no points showing up in Velocity. Called Amex Plat on Wednesday - said they would raise an urgent case and respond, logged on this morning and nothing has changed. Called Amex Plat on Thursday morning - no activity on case and will follow up. I am trying to organise a family trip using the VA Gold family guarantee 6 months out.

It seems this may be an issue on the Amex side.

Is anyone else having issues transferring points?

 

[GCC]

Just checked as I also transferred points on Monday and they have not arrived at velocity as of this morning. Not sure if this is a "problem" - Amex are careful to say words to the effect of "usually 2 business days, but not guaranteed".

I transferred points to QFF in the same phone call and they were there in my account the next day.

It is annoying because I plan to cancel Amex plat as soon as the points transfer has gone through.

 

[goingboeing]

Did a transfer a few weeks back, it took around 5 days in total. AMEX said they had posted the points to Velocity as being available, but the delays were with the VA systems not picking them up for a few days (sure.... I believe that ). So it eventually will go through, just a lot slower than normal at the moment it seems.

 

[serfty]

Two Weeks ago I transferred points mid-morning and they were in my Velocity account by lunchtime the next business day.

 

[Extasea33]

While we are on this subject, does anyone know if i can transfer points to miles as a gift? Say my mothers Velocity account, or that of a sup card holder?

 

[GCC]

Just checked and my points are now in velocity account.

 

[VA777]

No feed back from Amex but point just came across and have been able to get the Dom guaranteed family flights on points for flights jjust over 6 months out