Points posting time

[DrAndyC]

Just a quick question on how quick peoples points are being posted of late for flying. Is there a delay in the system at present. Normally Ive had a turn around in a day or 2...Now im approaching day 6 with nothing? anyone else noticed a slow down?

 

[muppet]

Yep. Waiting for the +1 to get my pooled status credits for SG.
But I'm only at day 5 and only 2 weekdays (excluding date of flight).

 

[koonyaflyer]

No delays here with Virgin flights. Most recent flights last week followed the normal pattern of around 0am on Day 2 after the flight.

 

[onezero]

my DJ flights still seem to be crediting with 48 hours, SQ sometimes faster! VS seems to take a very long time though, 4 weeks and waiting.

 

[Liroquai]

^ As does NZ, been over a month since my AKL-CHC flight. Have sent in a retro claim, still nothing 10 days later.

 

[ms1]

Yes I've been having troubles. Usually points and SC's are posted within 2 days. I'm still waiting for last Friday's flights to post.

 

[aplmac]

Our experience within Virgin/DJ, points/SC postings to/across accounts seem to happen within 3 working days from the date of transaction. So not the day of initiation, not weekend days, but pure work days thereafter.

 

[Ewing]

^ As does NZ, been over a month since my AKL-CHC flight. Have sent in a retro claim, still nothing 10 days later.

I took an NZ flight (SYD-AKL) a few weeks back. Points and SCs credited within 48 hours.

 

[DrAndyC]

Our experience within Virgin/DJ, points/SC postings to/across accounts seem to happen within 3 working days from the date of transaction. So not the day of initiation, not weekend days, but pure work days thereafter.

well im beyond that...will continue to wait....

 

[Liroquai]

I took an NZ flight (SYD-AKL) a few weeks back. Points and SCs credited within 48 hours.

Was that on a DJ codeshare though? I've found that any DJ codeshare, regardless of who is operating, will always credit within the normal time frame (48 hours). Flights without a codeshare (eg my NZ AKL-CHC flight) however is a completely different story.

 

[Ewing]

Was that on a DJ codeshare though? I've found that any DJ codeshare, regardless of who is operating, will always credit within the normal time frame (48 hours). Flights without a codeshare (eg my NZ AKL-CHC flight) however is a completely different story.

Nope. Booked directly through NZ.

NZ flight number and NZ metal.

Sent from my LT26i using AustFreqFly

 

[ms1]

Anyone still having issues with getting their points and SC's posted? I flew on the 4th of May and still no dice. I tried to claim the points through my online velocity account but when I entered the reservation number and clicked submit it said the claim had failed as the points have already been posted.

Might have to give them a call tomorrow.

 

[Major]

^ As does NZ, been over a month since my AKL-CHC flight. Have sent in a retro claim, still nothing 10 days later.

Have you received your points yet ?

You only receive Velocity points on NZ fare classes Q H & M in discount economy and classes Y & B in economy

 

[Liroquai]

Ah, I booked a Smart Saver fare (S). Fare conditions stated that it includes Airports/Status Points so I assumed this carried over to VA. Silly me.