markis10
Veteran Member
- Joined
- Nov 25, 2004
- Posts
- 30,253
This weeks SMH letters has yet another case of lost points on death of a member. PINs etc should be a part of a will these days.
Read more: Traveller letters: Thanks for the disloyalty, Qantas
My father, who passed away in February, had been a loyal FF member since 1991. But, being in his late 80s and not computer savvy, he didn't leave a copy of his FF password in his records. I rang Qantas FF to have his points transferred to my mother, who has also been a FF member since 1991. "Sorry, Sir, without his password, we cannot help you," I was informed. "All we can do is close his membership."
Read more: Traveller letters: Thanks for the disloyalty, Qantas