Ouch, another closed QFF account.

Discussion in 'Qantas Frequent Flyer Program' started by markis10, Apr 20, 2014.

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  1. markis10

    markis10 Veteran Member

    Nov 25, 2004
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    This weeks SMH letters has yet another case of lost points on death of a member. PINs etc should be a part of a will these days.



    Read more: Traveller letters: Thanks for the disloyalty, Qantas
     

  2. zainman

    zainman Established Member

    Jan 31, 2012
    1,439
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    Saw this yesterday, sad. Shouldn't have called QF to let them know!
     
  3. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    39,970
    8,532
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    Use them or lose them?

    I have been thinking about this lately. A lot of points will disappear if something happened to me. Parents too old to travel and my brother has never been in a plane and has no interest in flying.
     
  4. Mwenenzi

    Mwenenzi Established Member

    May 17, 2006
    1,801
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    Not if you send me your ff number & password :idea:
     
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  5. Limewood

    Limewood Established Member

    Sep 20, 2006
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    There are a few of us related to JohnK :)

    But thinking about this seriously I'll have my QFF details added to my will (via JP at shopping centre).
     
  6. SpudOz

    SpudOz Member

    Sep 17, 2011
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    My husband and I have the same passwords for QFF. If he kicks the buckets, his points are mine!! Bwhahahaha
     
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  7. Princess Fiona

    Moderator

    May 22, 2009
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    The T&C's are quite clear on this.
    QFF are a business not a charity.
    Perhaps could have been handled more sympathetically by the call centre than is portrayed in the letter though but the outcome would be the same.
     
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  8. MEL_Traveller

    MEL_Traveller Enthusiast

    Apr 27, 2005
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    but banks aren't a charity either... and they just can't seize property for themselves once a customer dies.
     
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  9. dajop

    dajop Senior Member

    Jul 1, 2002
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    I think it might be difficult to argue that FF points are property .... but I'll leave that up the experts. But in any event a better analogy is that VA is also not a charity, but they give executors 12 months to advise what to do with Velocity points of deceased members. The message is simple, if you are worried what will happen upon death, make sure you leave your PIN (and instructions not to tell QF) with someone OR just accumulate Velocity points instead.
     
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  10. Princess Fiona

    Moderator

    May 22, 2009
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    QFF isn't a bank and the T&C's are clear that the points expire on the death of the member. We can debate the rights or wrongs of that. Personally I think points should be able to be transferred, the only way to do this currently is before the death notification to QF.

    8.3 Membership will terminate automatically on the death of a Member. Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled. Qantas Loyalty will close the Member's account on notification of the Member's death. Qantas Loyalty will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.
     
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  11. drron

    drron Enthusiast

    Jul 4, 2002
    17,563
    15,616
    Sunshine Coast

    Well I was Johnk's partner.Who are all of you?
    OK it was just for 4 hours on a golf course but that certainly puts me higher up the chain right?
     
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  12. Clivem

    Clivem Active Member

    Jan 17, 2013
    565
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    For the time being .......
     
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  13. zainman

    zainman Established Member

    Jan 31, 2012
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    Anyone know what sort of approach other airlines take to such matters? i.e, death of member..
     
  14. Princess Fiona

    Moderator

    May 22, 2009
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    VA already quoted above.
    AA requires legal/ wills to get involved and fees to be paid.
    BAEC cancels and forfeits all Avios on death same as QFF
     
  15. amaroo

    amaroo Senior Member

    Sep 22, 2011
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    These things are unpleasant however, when you signed up your have to accept the T&C.

    No different to many club memberships. The membership, value, $$'s expires with the member...
     
  16. MEL_Traveller

    MEL_Traveller Enthusiast

    Apr 27, 2005
    16,997
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    you do not necessarily accept the Terms and Conditions when you sign up to anything.

    loss of benefits when a member dies I can understand. but total loss of points? may be unfair.
     
  17. amaroo

    amaroo Senior Member

    Sep 22, 2011
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    Good luck with that one.

    Quite a few clubs where the loss of membership would be felt far more than any number of points.
     
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  18. medhead

    medhead Suspended

    Feb 13, 2008
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    #18 medhead, Apr 20, 2014
    Last edited: Apr 20, 2014
    The simple thing is to never notify Qantas of someone's death. There is also the hypothetical situation of the member telling you to use their points to book yourself a nice flight but then suddenly dying before you can do so. I think it is entirely reasonable to not inform Qantas until after the flight has been booked.
     
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  19. mannej

    mannej Senior Member

    Mar 16, 2009
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    There have been occasions where QF has been notified by the deceased member's place of work. That was an interesting thread to say the least.
     
  20. medhead

    medhead Suspended

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    I recall and I still believe that the place of work has no right to make such a notification as the timing of such notifications are entirely within the rights of the family to determine who they tell. Having said that I also understand that refunding a work paid flight was at issue, but that doesn't give the employer the right to unilateral notify of death. I suspect that some low level functionary was told to get the money refunded and then did so by disclosing information above their pay grade.
     
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