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Ouch, another closed QFF account.

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markis10

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This weeks SMH letters has yet another case of lost points on death of a member. PINs etc should be a part of a will these days.

My father, who passed away in February, had been a loyal FF member since 1991. But, being in his late 80s and not computer savvy, he didn't leave a copy of his FF password in his records. I rang Qantas FF to have his points transferred to my mother, who has also been a FF member since 1991. "Sorry, Sir, without his password, we cannot help you," I was informed. "All we can do is close his membership."


Read more: Traveller letters: Thanks for the disloyalty, Qantas
 

zainman

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Saw this yesterday, sad. Shouldn't have called QF to let them know!
 

JohnK

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Use them or lose them?

I have been thinking about this lately. A lot of points will disappear if something happened to me. Parents too old to travel and my brother has never been in a plane and has no interest in flying.
 

Mwenenzi

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Joined
May 17, 2006
Messages
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I have been thinking about this lately. A lot of points will disappear if something happened to me. Parents too old to travel and my brother has never been in a plane and has no interest in flying.
Not if you send me your ff number & password :idea:
 

Limewood

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Sep 20, 2006
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Not if you send me your ff number & password :idea:
There are a few of us related to JohnK :)

But thinking about this seriously I'll have my QFF details added to my will (via JP at shopping centre).
 

SpudOz

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My husband and I have the same passwords for QFF. If he kicks the buckets, his points are mine!! Bwhahahaha
 

Princess Fiona

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The T&C's are quite clear on this.
QFF are a business not a charity.
Perhaps could have been handled more sympathetically by the call centre than is portrayed in the letter though but the outcome would be the same.
 

MEL_Traveller

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The T&C's are quite clear on this.
QFF are a business not a charity.
Perhaps could have been handled more sympathetically by the call centre than is portrayed in the letter though but the outcome would be the same.
but banks aren't a charity either... and they just can't seize property for themselves once a customer dies.
 

dajop

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but banks aren't a charity either... and they just can't seize property for themselves once a customer dies.
I think it might be difficult to argue that FF points are property .... but I'll leave that up the experts. But in any event a better analogy is that VA is also not a charity, but they give executors 12 months to advise what to do with Velocity points of deceased members. The message is simple, if you are worried what will happen upon death, make sure you leave your PIN (and instructions not to tell QF) with someone OR just accumulate Velocity points instead.
 

Princess Fiona

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but banks aren't a charity either... and they just can't seize property for themselves once a customer dies.
QFF isn't a bank and the T&C's are clear that the points expire on the death of the member. We can debate the rights or wrongs of that. Personally I think points should be able to be transferred, the only way to do this currently is before the death notification to QF.

8.3 Membership will terminate automatically on the death of a Member. Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled. Qantas Loyalty will close the Member's account on notification of the Member's death. Qantas Loyalty will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.
 

drron

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There are a few of us related to JohnK :)

But thinking about this seriously I'll have my QFF details added to my will (via JP at shopping centre).

Well I was Johnk's partner.Who are all of you?
OK it was just for 4 hours on a golf course but that certainly puts me higher up the chain right?
 

Princess Fiona

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Anyone know what sort of approach other airlines take to such matters? i.e, death of member..
VA already quoted above.
AA requires legal/ wills to get involved and fees to be paid.
BAEC cancels and forfeits all Avios on death same as QFF
 

amaroo

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These things are unpleasant however, when you signed up your have to accept the T&C.

No different to many club memberships. The membership, value, $$'s expires with the member...
 

MEL_Traveller

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These things are unpleasant however, when you signed up your have to accept the T&C.

No different to many club memberships. The membership, value, $$'s expires with the member...
you do not necessarily accept the Terms and Conditions when you sign up to anything.

loss of benefits when a member dies I can understand. but total loss of points? may be unfair.
 

amaroo

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you do not necessarily accept the Terms and Conditions when you sign up to anything.

loss of benefits when a member dies I can understand. but total loss of points? may be unfair.
Good luck with that one.

Quite a few clubs where the loss of membership would be felt far more than any number of points.
 

medhead

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QFF isn't a bank and the T&C's are clear that the points expire on the death of the member. We can debate the rights or wrongs of that. Personally I think points should be able to be transferred, the only way to do this currently is before the death notification to QF.

8.3 Membership will terminate automatically on the death of a Member. Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled. Qantas Loyalty will close the Member's account on notification of the Member's death. Qantas Loyalty will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.
The simple thing is to never notify Qantas of someone's death. There is also the hypothetical situation of the member telling you to use their points to book yourself a nice flight but then suddenly dying before you can do so. I think it is entirely reasonable to not inform Qantas until after the flight has been booked.
 
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mannej

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The simple think is to never notify Qantas of someone's death. There is also the hypothetical situation of the member telling you to use their points to book yourself a nice flight but then suddenly dying before you can do so. I think it is entirely reasonable to not inform Qantas until after the flight has been booked.
There have been occasions where QF has been notified by the deceased member's place of work. That was an interesting thread to say the least.
 

medhead

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There have been occasions where QF has been notified by the deceased member's place of work. That was an interesting thread to say the least.
I recall and I still believe that the place of work has no right to make such a notification as the timing of such notifications are entirely within the rights of the family to determine who they tell. Having said that I also understand that refunding a work paid flight was at issue, but that doesn't give the employer the right to unilateral notify of death. I suspect that some low level functionary was told to get the money refunded and then did so by disclosing information above their pay grade.
 
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