Optus $99/Mth Sim Only Plan - 60,000 Qf Pts

[GrahamBRI]

Do they have specific hours when they work?

I would save your time and look at the Amaysim $30 for 30GB (on the Optus network) ..... you can transfer online (no humans), very smooth transfer of your existing Optus number..... Optus just sends you a sorry to see you go email. Transfer back when Optus launches their next promotion

 

[MrJetset]

Do they have specific hours when they work?

I called on a Saturday morning. Just complain and say you would prefer to stay with them but you want a better deal. They'll transfer you a few times.

 

[puchu]

Thanks - after getting jerked around a couple of times I gave up and moved to Telstra.

 

[QF029]

I signed up on 12th July and haven't seen the points yet. Has anyone been waiting longer than this?

I'm starting to worry that I didn't include my QF number (unlikely).

 

[Danger]

Three family members took the July offer. For 2, points posted within a couple of days of the 4th payment. For the other family member, points posted about a week before the 4th payment and was promptly cancelled.

 

[Mr He]

The $30 cashback from Cashrewards hit the account too! Just found it out, which was approved on 19 Oct.
Below is the screetshot I took when signing up the Optus Qantas offer back in July.

 

[Princess Fiona]

Yep. Alternatively port your number out and it will cancel.

This is exactly what I did.
Ported it out to Telstra prepaid.
Didn’t have to deal with Optus at all.

 

[QF029]

Is anyone else still overdue for the points? I've changed to another plan to avoid the 5th month fee.

I'm about do do my 3rd chat chasing the points. They say they can see the points have credited and to call Qantas but I csnt see how Qantas could help (or at least someone in the call centre). Very annoying to have to chase given it seems the chat operators have multiple chats simultaneously so it's at least 5 minutes between responses.

 

[Danger]

Is anyone else still overdue for the points? I've changed to another plan to avoid the 5th month fee.

I'm about do do my 3rd chat chasing the points. They say they can see the points have credited and to call Qantas but I csnt see how Qantas could help (or at least someone in the call centre). Very annoying to have to chase given it seems the chat operators have multiple chats simultaneously so it's at least 5 minutes between responses.

The T&Cs state the points will be credited at the "end" of the 3rd month. Optus has therefore breached its terms.

 

[N860CR]

Is anyone else still overdue for the points? I've changed to another plan to avoid the 5th month fee.

I'm about do do my 3rd chat chasing the points. They say they can see the points have credited and to call Qantas but I csnt see how Qantas could help (or at least someone in the call centre). Very annoying to have to chase given it seems the chat operators have multiple chats simultaneously so it's at least 5 minutes between responses.

Just raise a TIO complaint. Optus have zero care factor for consumer issues at first point of contact. They’ve basically outsourced customer care to the ombudsman as 99% of people probably don’t bother escalating.

 

[The Flying Schwartz]

Just raise a TIO complaint. Optus have zero care factor for consumer issues at first point of contact. They’ve basically outsourced customer care to the ombudsman as 99% of people probably don’t bother escalating.

Totally agree. On a separate issue, my partner ordered a phone they said was in stock and didn’t tell her it wasn’t available until after she’d agreed to the contract and started the number porting process. She cancelled the order (as offered by them) and was assured that would be it. Anyway, they’ve started billing her for the phone and the plan and her number is gone, cancelling her current service. After 6-7 hours on the phone stuck in a ridiculous loop and we were advised to go to the store. At the store the first and only solution they offered was to lodge a complaint. Fortunately it was from the advice I saw in this thread that we decided to start a new service (with the old provider) and port the number back, cancelling the contract.

It’s a pity, they’ve really let themselves down. Having tried their mobile product through this points deal (getting very fast speeds), I was tempted to look at other products. But not now. I’m back to saying ‘anything but Optus’. Total waste of a promotion on their part to pick up new customers.

 

[MEL_Traveller]

Got my final bill from Optus this morning… not sure why some agents on the phone or chat were saying it’s pro-rated… the final bill was ‘$0’ as expected, even though I’d actually accrued another day or two on the plan by the time it was cancelled.

So it was indeed ‘pre-paid’, and we paid for the fourth month in advance. All final bills should be ‘zero’ unless someone added something else to them.

 

[Revenge]

I just had my 4th payment go through and no Qantas points received. I thought I would share my chat with Optus because I think it's quite ridiculous.

 

[QF029]

I just had my 4th payment go through and no Qantas points received. I thought I would share my chat with Optus because I think it's quite ridiculous.

Per the advice here I put in a claim with the TIO and had the points within a week. You should definitely follow suit.

 

[Revenge]

Per the advice here I put in a claim with the TIO and had the points within a week. You should definitely follow suit.

Thanks for that, good to hear that it worked.

 

[Hampton Mike]

4th monthly $99 fee deducted yesterday, and 60,000 points in my QFF account today. From the T’s and Cs I’d anticipated 4 payments.

 

[N860CR]

I just had my 4th payment go through and no Qantas points received. I thought I would share my chat with Optus because I think it's quite ridiculous.

Optus’ third world staff are atrocious. It’s pretty disgusting that the telco engages in this level of modern day slavery, but it’s rampant across the industry unfortunately. As mentioned above, go straight to the TIO. It’s virtually the only way to speak to an actual Optus staff member, not a contractor.

 

[Revenge]

I just had my 4th payment go through and no Qantas points received. I thought I would share my chat with Optus because I think it's quite ridiculous.

In the end all this was a waste of time, as it turns out my points came through tonight anyway.

 

[Danger]

I just had my 4th payment go through and no Qantas points received. I thought I would share my chat with Optus because I think it's quite ridiculous.

"Quantas". "We are all about customers why would wouldn't provide which benefits them". Good Lord.

 

[Hampton Mike]

I think it was the OPTUS agent who said that if I’m reading the transcript correctly.