Just had an unusual experience with a DJ booking today. I booked SYD-CNS-SYD flexi with Blue Zone seating on 12 September for travel with my wife in November. Today I went into the Velocity booking manager to try and upgrade the return leg to PE (after a detailed review of my Velocity account I determined I would be 20SC short of Silver by year end, so upgrading one leg of this trip was an easy way to lock in silver just before the qualifying level went up to 250 SC - a slightly expensive way of doing it, but it saves the trouble of a status run, and there's always the hope of a BSI 737).
However, the blue zone request had 'dropped off' the booking for both legs. The upgrade process allowed me to select a PE fare for the return flight, but told me the amount I'd paid for my original booking was $160 less than I'd actually paid (2 x 2 x blue zones). I called the contact centre, and the customer service person explained that based upon what she could see, I had logged in via the Velocity website on 14 September and requested blue zone removal.
I didn't think that a blue zone reservation could be removed "after the fact" via any self service means online?
In any case, it's all sorted, the agent re-added blue zone to the outbound leg and upgraded the inbound leg. Even more oddly, however, my renewed itinerary includes two baggage allowances - 69kg (ie standard PE) plus another 23kg allocation, listed separately, but I don't think I've been charged a fee for this.
Nothing really to complain about, but it would be interesting to know how I (or someone else) triggered the original blue zone cancellation.
Now I'll just need to spend some further time on here researching here how to build up 310 SCs to achieve gold before August, because I'd like to do a European trip in late 2012 and gold status would be very, very handy! Unfortunately anomalies like the QF NAN run seem rather scarce in the DJ world - the one great hope, however, is that when family pooling comes in I can snaffle up my wife's SCs (she'll also be silver), make myself Gold and then we can travel with most of the gold privileges anyway.
However, the blue zone request had 'dropped off' the booking for both legs. The upgrade process allowed me to select a PE fare for the return flight, but told me the amount I'd paid for my original booking was $160 less than I'd actually paid (2 x 2 x blue zones). I called the contact centre, and the customer service person explained that based upon what she could see, I had logged in via the Velocity website on 14 September and requested blue zone removal.
I didn't think that a blue zone reservation could be removed "after the fact" via any self service means online?
In any case, it's all sorted, the agent re-added blue zone to the outbound leg and upgraded the inbound leg. Even more oddly, however, my renewed itinerary includes two baggage allowances - 69kg (ie standard PE) plus another 23kg allocation, listed separately, but I don't think I've been charged a fee for this.
Nothing really to complain about, but it would be interesting to know how I (or someone else) triggered the original blue zone cancellation.
Now I'll just need to spend some further time on here researching here how to build up 310 SCs to achieve gold before August, because I'd like to do a European trip in late 2012 and gold status would be very, very handy! Unfortunately anomalies like the QF NAN run seem rather scarce in the DJ world - the one great hope, however, is that when family pooling comes in I can snaffle up my wife's SCs (she'll also be silver), make myself Gold and then we can travel with most of the gold privileges anyway.
