OLCI and Linked Booking glitch?

[JohnK]

I just went to use OLCI for tomorrow night's SYD-BNE flight and found there is another person on my PNR? :shock:

I had pre-assigned 23B and find that I am now in 24B with the other person on my PNR in 24A!

Called QF and the 2 booking references are not linked, not even remotely the same although we are both Platinums and our numbers are ~60,000 apart. His booking was made via a travel agent and mine was done via QF reservations.

Anyway the customer service agent has no idea what is going on and apparently I am still in 23B although OLCI has me in 24B.

Will be interesting to see what happens at the airport tomorrow night.

 

[reductionist]

I just went to use OLCI for tomorrow night's SYD-BNE flight and found there is another person on my PNR? :shock:

I had pre-assigned 23B and find that I am now in 24B with the other person on my PNR in 24A!

Called QF and the 2 booking references are not linked, not even remotely the same although we are both Platinums and our numbers are ~60,000 apart. His booking was made via a travel agent and mine was done via QF reservations.

Anyway the customer service agent has no idea what is going on and apparently I am still in 23B although OLCI has me in 24B.

Will be interesting to see what happens at the airport tomorrow night.

Wow, that's pretty horrible.

I wonder if the other person does OLCI (for you both) if you seat assignment will change?

 

[docjames]

A complaint regarding breach of privacy/personal details would be interesting to see the response?

 

[JohnK]

The other person still has not used OLCI.

I have managed to move myself to another aisle seat so hopefully the other person won't use OLCI and select both passengers.

As for privacy issues all I could see is the name and no other details. Not sure if he could see my name from his booking.