Noob questions

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mrpooky

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Hi,

I'm a QFF gold and Virgin gold frequent flyer, entirely from work-funded discount economy flights. I've had my QFF gold for about 2.5 years and my Virgin gold (starting with a status match, and then earning enough to keep it) for about 1.5 years. But all of this is still new to me. I'm hoping some of you very helpful and knowledgable people can spare a few moments to answer some very noobish questions specifically related to QFF.

Please forgive me if these have been asked before; I couldn't find straight answers in many days of lurking.

1. My employer's travel agent books and pays for my flights, using a 'cheapest flight of the day' policy, so I usually end up with discount economy. I always try for QANTAS, but sometimes can't manage it. Assuming a QF flight number and a booked-and-paid-for discount economy or economy ticket, is there any way I can upgrade it with points and/or $ to earn points and SCs at business levels? (I can pay for an upgrade to business with points, but the QF site says I'll only earn for the original travel class.)

2. How does one actually book indirect trips? For example, I've seen people posting about multi-leg JASAs that go on trips like BNE -> SYD -> CBR -> MEL, and earn 4x the status credits and points of a plain old BNE -> MEL flight, but for the same cost. But if I search for BNE -> MEL in the QF flight search, I always seem to only end up with direct flights, and the few times I see indirect flights they always seem to cost more. Is there a magic trick that I'm missing?

3. Status runs confuse me a bit. Is this essentially a way of buying status credits with points and $? I mean, I've read about people going on trips like TSV -> BNE -> DRW -> BNE -> TSV, paying $200 and 36000 points, and earning 240 SCs, or something like that. But ... that means you end up where you started, you have a tiring day of travel, spend a couple of hundred dollars of your own money and thousands of FF points, and all you end up with is SCs? I'm not trying to offend anyone, but ... why? I guess they sound like fun, but I suspect my wife would kill me if I did something like that. I already have to travel too much for work as it is!

4. Is there any way I can I earn QFF points and SCs for an ASA flight booked for my wife, or can only she earn those points/credits, even if it's my points that pay for the flights?

5. I've never had a free QF (or Virgin, for that matter) upgrade from economy, but in the last year I've seen two other gold members get free upgrades from economy to business after boarding trans-Tasman (QF operated by JetConnect) flights. I don't know whether they actually earned points and SCs at business level for these upgrades, but a free upgrade is a free upgrade regardless! I've caught more than a dozen of these flights in this time. Does anyone know what actually prompts a free upgrade after boarding (their original economy seats were left vacant). I'm always too shy to even ask for a good seat at check-in time, let alone an upgrade!

6. I often end up with a coughpy seat. I'll be squeezed in on a full row about 5-8 rows back in economy, while others that aren't FFs at all (or at least, their boarding passes don't show any FF details, and they weren't in the lounge) are stretching out with two or three seats to themselves ahead of me, in seats that weren't even available to me to select through the QFF website when selecting my seat. Again, is there a trick to this? Do I need to be pushier at the check-in counter?

7. I always check in early: usually at least 60-90 minutes before take off for domestic flights and 120 minutes or more before take off for international flights. I had assumed this would give me a better chance of a better seat or upgrade, but as per the above points, I usually get a bad seat and never an upgrade. Should I check in later, or again, do I need to just be pushier at check-in (or even ask at the club counter after check-in)?

I think that's it for now. Again, I apologise if these have been answered before.

mrpooky
 
1. Generally not on QF.. On DJ I have found it is possible to pay the difference.
2. The multi-leg JASAs are more between indirect ports eg. CBR-SYD-HBA
3. Status runs are exactly that - for status... Retaining SG and the Qantas Club is most valuable, but most WPs like the First Lounge. SG in particular comes with better than Qantas Club access (given it is all of oneworld) so could easily be 'valued' at $1000, thus the SC can be a good use of points
4. Not on QF, again on DJ can do with family pooling
5. Generally on upgrades, free or with points, you only earn SCs for booking class. These members might have put in for a points upgrade and only had it clear at gate
6. Seats. More seats domestically open up at T-80, then gradually more as some flyers shuffle flights/ get upgrades etc. Keep checking and get yourself the better seat.
7. If there is a Plat upgraded on a full flight then they will normally place whoever into that seat rather than having to shuffle everyone.
 
I've paid several times on QF to upgrade from my Y fare to J.. Always done it through the travel agent..
 
Hi,

<snip>
7. I always check in early: usually at least 60-90 minutes before take off for domestic flights and 120 minutes or more before take off for international flights. I had assumed this would give me a better chance of a better seat or upgrade, but as per the above points, I usually get a bad seat and never an upgrade. Should I check in later, or again, do I need to just be pushier at check-in (or even ask at the club counter after check-in)?

I think that's it for now. Again, I apologise if these have been answered before.

mrpooky

Welcome to AFF mrpooky.

Checking in early is 24 hours before the flight not 60-90 minutes.

As a gold QF member you get to choose good seats when you book the flight regardless of how long out that is. At T-80 hours (i.e. 80 hours before the flight is due to take off) you can review your seat because vacant seats further forward will be released.

I suggest you keep reading the site and you'll find some great ideas on how to attain and then retain status. Enjoy the ride.
 
Welcome to AFF mrpooky.

Checking in early is 24 hours before the flight not 60-90 minutes.

As a gold QF member you get to choose good seats when you book the flight regardless of how long out that is. At T-80 hours (i.e. 80 hours before the flight is due to take off) you can review your seat because vacant seats further forward will be released.

I suggest you keep reading the site and you'll find some great ideas on how to attain and then retain status. Enjoy the ride.

Yes, welcome to this font of FF knowledge mrpooky - it's amazing what you can learn here in a short time.
By your check-in times, I presume you are checking at the airport?
In case you're unaware, Hvr is referring to On-Line Check-in (OLC) to check-in 24 hours before your flight.
If you haven't considered it before, have a look here:
Domestic Online Check-in | Qantas
Hope this helps.
 
Hey, thank you everyone for your replies. :)

By your check-in times, I presume you are checking at the airport?
In case you're unaware, Hvr is referring to On-Line Check-in (OLC) to check-in 24 hours before your flight.

I never do online checkin (I actually didn't realise I could for international flights), but almost always do online seat selection well in advance (days or weeks before the flight). For example, for a flight I have booked for Sunday 23rd I've got 6D, which is actually better than I normally have available to choose from, and is the furthest forward seat I can choose. But I would bet that when I get on the plane, 6E and 6F will both be taken, yet there will be seats free next to non-FFs in the rows ahead of me; there almost always are.

20121223_seats.jpg

I didn't realise there was a T-80 threshold, though. I'll have to remember to check the site again on the 20th or so and see what it looks like then. I'm just thinking, though, the 23rd probably isn't going to be a fun flight anyway -- lots of people moving about just before Christmas.

I guess I'd just assumed that doing an at-airport checkin the customer service people at the check-in desk would automatically offer me a better seat (e.g. further forward, and/or with no one in the middle row) if there was one available, but that doesn't seem to be the case. The first and last time I asked whether the CSA at the desk could give me a seat with no one next to me she said she couldn't do anything and I'd just have to take what I got. As it was I got a very large woman spilling onto me. :(

Maybe I've just been unlucky?
 
2. The multi-leg JASAs are more between indirect ports eg. CBR-SYD-HBA
3. Status runs are exactly that - for status... Retaining SG and the Qantas Club is most valuable, but most WPs like the First Lounge. SG in particular comes with better than Qantas Club access (given it is all of oneworld) so could easily be 'valued' at $1000, thus the SC can be a good use of points
5. Generally on upgrades, free or with points, you only earn SCs for booking class. These members might have put in for a points upgrade and only had it clear at gate

So for 2 (multi-leg JASAs), there's no special trick in the flight booking engine to display more indirect flights? I'd seen a few posts here with people asking similar questions, but hadn't seen a straight answer.

As for 3 (status runs), thank you for the straight answer. I wasn't sure if I was missing something. I missed out on Platinum by less than 10% in my first year of gold (1280 SCs, from memory). If I'd known about status runs then I probably would have burned the $ and points to get there. And then I would be DJ platinum, too, with my original status match opportunity. Oh well, we live and learn. I'm pretty sure I'm going to lose DJ gold this year anyway, as I've only had one flight so far in over three months, earning a whole 10 SCs, and QFF gold is more valuable to me.

With 5 (upgrades) I spoke to one of the people after that particular flight (CHCH -> SYD, then we both transferred to domestic), and he said he had no idea how he got the upgrade, and it was the first one he'd had. Was he just lucky? The other one I saw on a AKL -> BNE flight, and I suspect you may be right; he didn't seem surprised that he was moved ahead of the curtain, so he'd probably been waiting for it.

nlagalle said:
I've paid several times on QF to upgrade from my Y fare to J.. Always done it through the travel agent..

Oooh. Did you pay with points or $? And did you earn full J SCs and points?

A call to the company travel agent may be in order.

Thanks again!

mrpooky
 
Status runs can pay for themselves, especially if there is a double status credit promo on offer, the TSV DRW run earns 140 SC each way or 560 return with a promo, and close to 10000 points, triggers a loyalty bonus for another 8000 points so the new points cost is 30000 in total for those 560 SC. Now if that gets you to platinum, you could recover that in the extra miles earned as Platinum, especially if its done early in the qualifying year. It would also ensure you have at SG status the following year should no flying occur.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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Oooh. Did you pay with points or $? And did you earn full J SCs and points?

A call to the company travel agent may be in order.

Thanks again!

mrpooky

I paid with cash as its changing the ticket. Well worth it as yes I did earn J SC's and points.

A couple of years ago I had two trips MEL-BNE-TSV and cost me $600 to upgrade both trips. Netted me another 240sc and WP.. Plus 4 J legs and at 75 per flight I couldn't complain!
 
I guess I'd just assumed that doing an at-airport checkin the customer service people at the check-in desk would automatically offer me a better seat (e.g. further forward, and/or with no one in the middle row) if there was one available, but that doesn't seem to be the case. The first and last time I asked whether the CSA at the desk could give me a seat with no one next to me she said she couldn't do anything and I'd just have to take what I got. As it was I got a very large woman spilling onto me. :(

Maybe I've just been unlucky?

In my experience QF never offer a better seat or any other seat besides what's allocated - you have to ask for it and it's probably a good idea to do this up front because they can have the boarding pass printed before you know it (not that they can't reseat and reprint it but they may appreciate avoiding that if you tell them early).

DJ usually check if I'm happy with my seat and try to offer me one closer to the front (as a platinum since the status match - I didn't get this in my few flights as a non-member).
 
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