rooboy68
Junior Member
- Joined
- Oct 7, 2007
- Posts
- 37
Hi all,
I was booked to go to London from BNE (via SYD) on Friday 21st Jan on BA. BNE-SYD was codeshare QF.
With the Brisbane floods I now will not be able to make the trip and although my house is OK, my family is actively involved in helping others who were not so lucky.
QF have a notice on their website saying they will waiver all fare conditions and provide full refunds for travel up to 23rd Jan.
I spoke to a BA agent on the phone this morning (presumably not in Australia) and they would not back down from their standard $1,000 cancellation fee which they have now charged me to process the refund.
Does anyone have any ideas on how I can escalate this matter? I know it's not BA's fault the floods occured but you'ld think a little compassion would be in order.
Cheers
RooBoy
I was booked to go to London from BNE (via SYD) on Friday 21st Jan on BA. BNE-SYD was codeshare QF.
With the Brisbane floods I now will not be able to make the trip and although my house is OK, my family is actively involved in helping others who were not so lucky.
QF have a notice on their website saying they will waiver all fare conditions and provide full refunds for travel up to 23rd Jan.
I spoke to a BA agent on the phone this morning (presumably not in Australia) and they would not back down from their standard $1,000 cancellation fee which they have now charged me to process the refund.
Does anyone have any ideas on how I can escalate this matter? I know it's not BA's fault the floods occured but you'ld think a little compassion would be in order.
Cheers
RooBoy