FINAL (?) reply from Virgin: can I book return premium DJ then cancel return flight?
All,
I emailed Virgin again to get clarification and this is what I got back:
Dear Mr Verheem,
Thank you for your email regarding our fare rules.
Fare rules can get confusing so I'll explain the different situations that may
apply. Keep in mind that Travel Agents also have their own fares rules too
when booking through them so that may be where the discrepancies or confusion
is. So whomever you make the booking through, it is their fare rules and terms
and conditions that need to be followed.
If you were to book through
Virgin Australia the most restrictive fare rules
apply when making cancellations.
So if your looking at purchasing a Premium Deal for your entire trip and
needing to cancel your booking the Premium Deal fare rules state;
Cancellations permitted before departure: USD$500 cancellation fee plus
service fee USD50. Cancellations after departure are non refundable.
If you are looking at purchasing a Premium Deal Fare for your outbound flight
and a Premium Flexi fare on your return flight and again cancelling this
ticket, the most restrictive fare rules apply which is the Premium Deal.
Again cancellations before departure incur a cancellation fee of USD500 plus
service fee USD50 is non-refundable. After departure the ticket is
non-refundable.
So the total cancellation penalty in both situations is USD550 off the total
fare paid.
If you would like to change your flight dates the independent fare rules
apply, for example:
You've purchased a Premium Deal on your outbound flight and a Premium Flexi
for your inbound flight. If your changing your outbound flight the Premium
Deal fare rules apply of change fee USD150 plus service reissue fee of USD50.
If you change your return flight the Premium Flexi fare rules apply which is
no change fee only service reissue fee of USD50.
I hope this clarifies whats involved for cancellations - You'll be an expert
quoting our cancellation policy before you know! If there is anything else
that I can help you with Mr Verheem please don't hesitate to ask
Kind Regards
Tamara
The
Virgin Australia Team
Seems different from their previous advise, but case closed I think
Thanks for all your feedback on this, it was worth the try.