Missing points for stay with Mirvac hotels

[pblackie]

Does anyone know how long points usually take to be credited for stays with Mirvac hotels?

 

[The Rok]

Does anyone know how long points usually take to be credited for stays with Mirvac hotels?

Well its been just over a year for me, lots of retro claims, calls/emails to Mirvac and the hotel and still no 7,000 points. I have never stayed at not will I EVER stay at another Mirvac hotel as a result of that.

 

[pblackie]

Oh, doesnt sound to promising then! Was told during the stay that Accor are taking over all the Mirvac hotels in WA so hopefully will improve!

 

[The Rok]

I deal with another Mirvac division (not hotels) on a daily basis, they are hopeless when it comes to contact.

 

[ric_melb]

Accor are not known for prompt or consistent points crediting. And forget them ever replying to enquiries.

 

[Saji]

Accor in the hotel world is similar to Air France..absolute shambles. I am yet to hear something consistently good about this group.

 

[yo yo ma]

Note that the Sebel Cairns (Mirvac) does not give points for rooms booked at corporate rates... hence the reason my points didn't appear after 6 months of follow-up!

 

[nlagalle]

Note that the Sebel Cairns (Mirvac) does not give points for rooms booked at corporate rates... hence the reason my points didn't appear after 6 months of follow-up!

That's the same for the Sebel in Sydney.. But then the last time I asked it was Qantas FF points.. I didn't know they did Velocity.

 

[yo yo ma]

That's the same for the Sebel in Sydney.. But then the last time I asked it was Qantas FF points.. I didn't know they did Velocity.

You're right - I was just looking at new posts and didn't see this was in the Velocity section.

 

[Deewhy]

It's been a month and no points, so I just lodged my claim through Velocity for my missing stay. Hopefully won't take a year to post! [I had to ask 3 people at the front desk of the hotel to record the velocity number, as no one knew how to do it!]

 

[Brooke01]

Hi,

I am having the same issue with Choice Hotels, and also Hertz from around October last year.

Missing 5 stays at various Choice hotel properties - at each property my Velocity card was "swiped".

Have also down "retro" claims for 3 x Hertz rentals.

Lodged claims via Velocity website this week for all of the above.

A little annoying as this is the first time I had started to try and credit accomodation and car hire to Velocity, have been crediting to Qantas FF in the past. The fact that I never had any problems with the points posting in a timely manner through Qantas (same properties etc) - tells me that this is a Virgin processing issue ????

Guess we can just keep chasing them up.

Brooke

 

[elemist]

I'm still waiting on points to post from two Hotel Club stays in November last year. I've lodged two retro claim's but haven't heard a peep out of anyone yet...