I am now following up for the third time in six months missing flight credits on my QFF account.
Two of these were with other OW airlines, one with QF marketed flight. The shortest resolution period has been six weeks, longest three months and think I got to 30 emails in one case. In all cases, it was one leg missing when other flights on that same booking were credited, so no doubt about my details being correctly on the booking.
On one of those instances with CX, Qantas claimed that Cathay had rejected my claim, yet I eventually discovered four months later that Cathay had sent correct details to Qantas within a week of my flight and fault lay with Qantas. have
Have others experienced the same thing? Pretty frustrating when you have to spend literally hours following these things up. I feel far from the "valued member" that they tell me I am and if this is for a WP, how does an ordinary member get by?
Two of these were with other OW airlines, one with QF marketed flight. The shortest resolution period has been six weeks, longest three months and think I got to 30 emails in one case. In all cases, it was one leg missing when other flights on that same booking were credited, so no doubt about my details being correctly on the booking.
On one of those instances with CX, Qantas claimed that Cathay had rejected my claim, yet I eventually discovered four months later that Cathay had sent correct details to Qantas within a week of my flight and fault lay with Qantas. have
Have others experienced the same thing? Pretty frustrating when you have to spend literally hours following these things up. I feel far from the "valued member" that they tell me I am and if this is for a WP, how does an ordinary member get by?
