Hello all,
Unsure if anyone else has experienced this. Admittedly it’s the latest checkin I’ve ever done (3am) but the property was forewarned. Our Ryanair flight was delayed by 4 hours and an 11pm arrival into Bergamo Milan became 3am. We emailed Mercure immediately (circa 9pm) and also called. Reception didn’t appear to fully understand however they were advised to check the email (confirmed address on hotel site and confirmed with Mercure staff in person later). Two further emails were sent with updates and receipt was later agreed to have occurred. Anyway they still not have responded anyway.
We arrived at 3am, exhausted of course, to be advised “we don’t have a room for you”. They were sending us to another non-Mercure hotel on the next block. Probably similar grade of hotel granted. That hotel, upon being questioned, noted this was a peculiar arrangement that rarely if ever occurred.
So, we were pretty annoyed. Cost of booking was Euro 114 pre-paid (sadly possibly a debit card so charge back might not be an option). We have been offered 2,000 points which I guess is Euro 40. Feel free to comment. I’ll probably take it but pushing for more of course.
Oh, BTW, Ryanair provided a EURO 4 buck food voucher for that delay.
Unsure if anyone else has experienced this. Admittedly it’s the latest checkin I’ve ever done (3am) but the property was forewarned. Our Ryanair flight was delayed by 4 hours and an 11pm arrival into Bergamo Milan became 3am. We emailed Mercure immediately (circa 9pm) and also called. Reception didn’t appear to fully understand however they were advised to check the email (confirmed address on hotel site and confirmed with Mercure staff in person later). Two further emails were sent with updates and receipt was later agreed to have occurred. Anyway they still not have responded anyway.
We arrived at 3am, exhausted of course, to be advised “we don’t have a room for you”. They were sending us to another non-Mercure hotel on the next block. Probably similar grade of hotel granted. That hotel, upon being questioned, noted this was a peculiar arrangement that rarely if ever occurred.
So, we were pretty annoyed. Cost of booking was Euro 114 pre-paid (sadly possibly a debit card so charge back might not be an option). We have been offered 2,000 points which I guess is Euro 40. Feel free to comment. I’ll probably take it but pushing for more of course.
Oh, BTW, Ryanair provided a EURO 4 buck food voucher for that delay.
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