I am flying CBR-SYD(Y)-LAX(J) on VA metal - J is not available from CBR-SYD. I requested limo service in CBR, and I was told that I'm not eligible because they said my booking class is Y, where it is clearly J.
I called VA, and after putting me on hold for 15 minutes, they said that my booking is eligible, however unavailable, as their limo service does not operate in Canberra.
The website states:
Participating Airports
The limousine service is currently available to and from the following participating airports, depending on the airline operating your flights :
Flights operated by Virgin Australia
Australia
Brisbane International Airport
Melbourne International Airport
Sydney International Airport
Airports in all other Australian capital cities when a guest is connecting between an international long haul flight and a domestic flight operated by Virgin Australia
Did I just encounter some ignorance or is Canberra not an Australian capital city?
I called VA, and after putting me on hold for 15 minutes, they said that my booking is eligible, however unavailable, as their limo service does not operate in Canberra.
The website states:
Participating Airports
The limousine service is currently available to and from the following participating airports, depending on the airline operating your flights :
Flights operated by Virgin Australia
Australia
Brisbane International Airport
Melbourne International Airport
Sydney International Airport
Airports in all other Australian capital cities when a guest is connecting between an international long haul flight and a domestic flight operated by Virgin Australia
Did I just encounter some ignorance or is Canberra not an Australian capital city?