Planning a trip to the USA to join better half who is there on a work trip and figured the Krisflyer points from SG would be the best option.
Trying to get them redeemed for appropraite flight was bad enough and after about 8 calls over 3 weeks period, managed to get confirmation! YAY
BNE - AKL - LAX LAX - AKL - BNE
Then get a call from Krisflyer to tell me Air NZ took the AKL - BNE seat back and gave me LAX - AKL - BNE on a day earlier. No good to me as I will heading back to LAX from NYC on that day and can't make the flight.
Expressed my disappointment and Krisflyer and politely demanded they demand Air NZ to give my seat back. No response as yet. Phone numerous times and told someone will acll back -they don't. Email next to useless.
Anyone else had this occur and how did they get around it?
Regards
Trying to get them redeemed for appropraite flight was bad enough and after about 8 calls over 3 weeks period, managed to get confirmation! YAY
BNE - AKL - LAX LAX - AKL - BNE
Then get a call from Krisflyer to tell me Air NZ took the AKL - BNE seat back and gave me LAX - AKL - BNE on a day earlier. No good to me as I will heading back to LAX from NYC on that day and can't make the flight.
Expressed my disappointment and Krisflyer and politely demanded they demand Air NZ to give my seat back. No response as yet. Phone numerous times and told someone will acll back -they don't. Email next to useless.
Anyone else had this occur and how did they get around it?
Regards