brown891
Member
- Joined
- Jul 23, 2016
- Posts
- 164
Thought I would share a good news story from Virgin that happened to me and a friend over the weekend.
Flew to Sydney on Saturday and was planned to be back in Brisbane Tuesday night. However, I was given the sad news a good friend had passed away and the funeral was to be held on Tuesday morning. Rang contact centre to try change flight, couldn’t help me...
Rocked up to the airport for flight to Sydney and explained the situation for the returning flight. The girls at the desk were very understanding and helped change our flight from late Tuesday night to early Tuesday morning so that we could be back in time free of any change fees and other costs.
I can’t thank them enough for this, and while only a small help, it is very appreciated. It’s the little things that count.
Flew to Sydney on Saturday and was planned to be back in Brisbane Tuesday night. However, I was given the sad news a good friend had passed away and the funeral was to be held on Tuesday morning. Rang contact centre to try change flight, couldn’t help me...
Rocked up to the airport for flight to Sydney and explained the situation for the returning flight. The girls at the desk were very understanding and helped change our flight from late Tuesday night to early Tuesday morning so that we could be back in time free of any change fees and other costs.
I can’t thank them enough for this, and while only a small help, it is very appreciated. It’s the little things that count.