Jetstar Itinerary Change email

[moa999]

Appears Jetstar have stepped up their service to ensure people know about flight changes.

Just got an email for a 20min change to a Feb-10 flight (10c return!).

Well laid out email.

Hi MR moa999,
Since you made your booking, we have changed our flight schedule. Please be advised that your flight now departs later than your original booked departure time.
Please check the itinerary below for your new flight time. Please click the link below to be directed to our website. Once there follow the prompts to accept the change.

Orange button - "Please Click here to accept the change"

Confirmation Number: ######
Passengers:
moa999
Your New Itinerary


Flight Date: ######
Flight Number: JQ 420
Departing: Sydney 17:45
Arriving: Gold Coast 18:10


Flight Date: ######
Flight Number: JQ 427
Departing: Gold Coast 19:50
Arriving: Sydney 22:15


We look forward to seeing you onboard Jetstar.

Then you click through to a Jetstar webpage where you are asked to check a box to accept the change which is then recorded.

 

[MrGreg]

I just got similar email telling me about flight changes from MEL - HBA return. Again a 10 cent return fare.

 

[Hvr]

Got the same thing for my 2c SYD-OOL return later in Feb.

Wonder if they are seeing who is going to drop off so they can sell some more expensive fares?

 

[samh004]

Appears Jetstar have stepped up their service to ensure people know about flight changes.

They've sent out flight change emails before, got some nearer the start of this year, and maybe even last year, don't still have them though, so can't be exact on dates.

 

[Maca44]

Received a similar email on 15th September for JQ406 SYD-OOL on February 18, 2010 advising that the flight is now departing 20 mins earlier. They must be making a a few schedule changes for that month, and this is the first time I have ever flown JQ so will see.

 

[lovestotravel]

I have received these years ago, nothign new here!

 

[fortymilliondaggers]

What if you don't click?

 

[samh004]

What if you don't click?

I don't believe there's an option to disagree with the schedule change.

 

[medhead]

What if you don't click?

While not JQ. My brother got a QF change email like this. They first moved him to an earlier flight, he didn't click the accept link. A day or so later he got another email moving him to a later flight. Ohh and this was a cancellation, so probably totally irrelevant.

I don't believe there's an option to disagree with the schedule change.

Of course there is, don't click the link. Then they have to assume that you didn't get the email. Of course, that isn't going to protect one if missing the check in cut off or whatever....

 

[fortymilliondaggers]

I don't believe there's an option to disagree with the schedule change.

Sorry, I should have clarified. I was referring to this:


Orange button - "Please Click here to accept the change"

I've had a few of these emails lately and I like to think that it's in my best interest not to click.

Am also interested in others' experiences.

 

[albatross710]

Interesting...a couple of days ago I received this email in Googlemail where I choose not to display images as a default. Consequently I didn't see the "Please click here to accept" buttons which are inline images in the text. Hope they put some Alt Text into the future emails.

As it was, my flight has moved back 5 minutes on both legs so I didn't bother updating anyway.

Just another email into the archive.

 

[samh004]

You can usually choose to display images from certain addresses. I understand the significance behind not displaying them, for both spam control and bandwidth, but surely you could just make an exception for Jetstar in the future.

 

[albatross710]

You can usually choose to display images from certain addresses. I understand the significance behind not displaying them, for both spam control and bandwidth, but surely you could just make an exception for Jetstar in the future.

hmmm...'exception management'...I think about it lol.

 

[k_sheep]

I've never actually had a JQ flight (well, not in the last 2 years anyway) where I haven't gotten one of those emails. Sometimes a 15min change, sometimes 12 hours.

If you don't click the link, they call you. If you fob them off on that call, they call you again. I made it my policy for a while to cancel instead of accepting the change as my little protest against their sloppy scheduling. Then I made it my policy not to fly them. Then they started having too-good-to-pass-up sales. So I'm back to getting schedule change emails. Groan.

 

[misstam]

I received an email recently, regarding flight changes from Bangkok to Melbourne.

The difference in departure time was 5 minutes later.

Seems a tad over-zealous to me!

 

[pauly7]

I received an email recently, regarding flight changes from Bangkok to Melbourne.

The difference in departure time was 5 minutes later.

Seems a tad over-zealous to me!

To you and me maybe, but you can bet on if they didn't they'd be on the front of a nonews paper for changing flight times, not notifying pax. More so if they went 5 mins earlier......