jlzrbm
Junior Member
- Joined
- May 16, 2022
- Posts
- 23
Hi all,
Got a bit of a problem - made a booking for my mum and dad (who are older) to head up to London via Tokyo in JAL Premium Economy (and got it very cheap - about $1400 PP each way, which is awesome).
They've just called me and it turns out they had their dates mixed up, and were actually meant to be heading up a month earlier than what they've booked.
I've logged into their booking to have a look at booking change, but it's only giving me the option of moving to other Premium Economy tickets, which are significantly more expensive (gonna double their ticket price almost). Realistically, in order to afford this, they're going to need to downgrade (and luckily, I can see that there's pretty cheap JAL economy flights up and back). Fully aware there'll be a change fee involved.
So few questions:
1. Does anyone know if it's possible to call JAL and do a booking change to a different class?
Otherwise I'm going to have to refund the bookings and start again (which isn't ideal, as I made them on my credit card getting a signup bonus, so there's additional complexities with that getting refunded etc. The card is also currently close to maxxed out.)
2. Does anyone know how long it takes a Japan Airlines refund to come through (if it comes to that)? It says up to 2 months on the website (I'm trying to decide if I should pay the card off or just leave the charge there to get refunded from JAL if it comes to that).
PS I checked, double checked, and got my folks to read out their dates multiple times (they'd also originally gone to a travel agent with the same incorrect dates) - I guess this is what happens.
TIA
Got a bit of a problem - made a booking for my mum and dad (who are older) to head up to London via Tokyo in JAL Premium Economy (and got it very cheap - about $1400 PP each way, which is awesome).
They've just called me and it turns out they had their dates mixed up, and were actually meant to be heading up a month earlier than what they've booked.
I've logged into their booking to have a look at booking change, but it's only giving me the option of moving to other Premium Economy tickets, which are significantly more expensive (gonna double their ticket price almost). Realistically, in order to afford this, they're going to need to downgrade (and luckily, I can see that there's pretty cheap JAL economy flights up and back). Fully aware there'll be a change fee involved.
So few questions:
1. Does anyone know if it's possible to call JAL and do a booking change to a different class?
Otherwise I'm going to have to refund the bookings and start again (which isn't ideal, as I made them on my credit card getting a signup bonus, so there's additional complexities with that getting refunded etc. The card is also currently close to maxxed out.)
2. Does anyone know how long it takes a Japan Airlines refund to come through (if it comes to that)? It says up to 2 months on the website (I'm trying to decide if I should pay the card off or just leave the charge there to get refunded from JAL if it comes to that).
PS I checked, double checked, and got my folks to read out their dates multiple times (they'd also originally gone to a travel agent with the same incorrect dates) - I guess this is what happens.
TIA