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My iPhone had a few chips and cracks on both the front and back so I arranged for a replacement under Apple Care.
I followed the instructions and backed up my old phone before I received the new one.
Then I had to set up the replacement phone as if it were a new phone before I could restore it form the backup.
This was very time consuming because it tried to install every single credit, debit and transport card in my wallet.
I couldn't restore it because Apple had shipped me a phone with an outdated version of iOS.
I had to upgrade iOS on the new phone.
I had to set it up all over again, which was, once again, very time consuming.
Then I discovered it had leap-frogged the version of iOS on my old phone.
So I had to upgrade iOS on the old phone.
Then I had to do the back up all over again.
Then do the restore.
But after all this, despite using the "backup all data" option and encrypting the backup so it would include sensitive information, the end product is still not a duplicate copy of my old phone. I had to set up FaceID and he PIN all over again. I will still have to set up my eSIMs and cards all over again.
And even now when setup has "finished", I have to wait for it to download all the apps again.
Who asked them to make this a separate step?
A full backup should be a full backup.
How hard can it be for Apple to get this right?
I followed the instructions and backed up my old phone before I received the new one.
Then I had to set up the replacement phone as if it were a new phone before I could restore it form the backup.
This was very time consuming because it tried to install every single credit, debit and transport card in my wallet.
I couldn't restore it because Apple had shipped me a phone with an outdated version of iOS.
I had to upgrade iOS on the new phone.
I had to set it up all over again, which was, once again, very time consuming.
Then I discovered it had leap-frogged the version of iOS on my old phone.
So I had to upgrade iOS on the old phone.
Then I had to do the back up all over again.
Then do the restore.
But after all this, despite using the "backup all data" option and encrypting the backup so it would include sensitive information, the end product is still not a duplicate copy of my old phone. I had to set up FaceID and he PIN all over again. I will still have to set up my eSIMs and cards all over again.
And even now when setup has "finished", I have to wait for it to download all the apps again.
Who asked them to make this a separate step?
A full backup should be a full backup.
How hard can it be for Apple to get this right?
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