Qantas Increases Legroom Charges; Changes to Row 4 selection on most 737 flights

@serfty I’m not trying to pick a fight. If what I’ve set out is not the case can you explain I’m missing, cause it looks like a devaluation for WP to me.
One thing I have learned over the last decade is not to doubt anything travel related posted by @madrooster

If they state PCV is involved, then it is.

Availability of seating may be often lenient, such that many may have had access to Row 4.

See these seat maps for a 330 flight on Sunday, the first search is with a NB Qantas FF number, the other is with none.

Here are the seat maps for non status PAX (NB and no FF): (lots of blocking)
View attachment 377237View attachment 377212
 
There are quite a few misconceptions still floating around here - and I don't think the real devaluation for WP1 is as great as it seems. The real issue is that QF have decided to charge for those sears - that is an impost on everybody (regardless of status, and ignore T-80).

The T-80 unblock (if I understand correctly, and I doubt anyone other than QF knows all the details for sure):
  1. Happens because part of the algorithm that works out which seats are visible to select includes T-80
  2. The algorithm also includes Pax status as part of what it does
  3. It also includes PCV - but that PCV is relative to (and here we are not completely sure) some combination of all the other PCV and/or status pax. Possibly looks at only those that have not selected a seat already, maybe the phase of the moon, and a few other things, including how many unselected seats remain.
The result has been that for the most part, row 4 was made available to most pax at T-80, but not always.

What QF has done is said everyone now needs to pay, if they can see the seat. WP1/CL still get it for free, as does anybody who can wait until T-24 (or earlier if on a connecting flight).

In the current scenario, mostly NB , PS etc. can jump in and select at T-80 for nothing (as can all the WP and SG) - so first in best dressed. Now, all can still do so, but need to pay. If you don't want to pay, then you just gamble and see if you can get in during the check in window.

If anything, this change is most likely to actually advantage (vert slightly) those connecting from other flights, as if everybody is too tight to pay when T-80 opens up (for almost all), they get an earlier crack than those waiting for the check in as the first leg.
I don’t think anyone said it was a devaluation for WP1 ?
 
Do I have this right?

Up till now P1 could book Row 4 and got a shadow. When T-80 rolled around anyone else could book or move to Row 4, except for those seats which were occupied by a P1 or their shadow. If however the flight was full, and QANTAS needed the seat, the clouds obscured the sun and the shadow disappeared.

From whenever the new system is implemented T-80 disappears and is replaced by T-24. Up until T-24, P1 can still book Row 4 and still has a shadow, and do not pay for extra legroom. After T-24, anyone can book or move to an unoccupied Row 4 seat (shadows are still occupied seats) provided they pay for extra legroom (except presumably P1s who still don’t pay for extra legroom even if they book late). And of course the shadow would survive unless the plane was otherwise full and QANTAS needed the seat.

Have I got that right?
 
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You know there's something fundamentally wrong with a loyalty program when partners give better benefits to status holders than the "parent company" because the parent continuously devalues the product.
You know, there is a lot of truth in that statement. Sadly. Customer perception and brand loyalty is usually a fairly stable economic policy in business. For QF, especially for the FF I sense it's not.
 
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Thing that annoys me the most is there has been 0 investment in the 737 fleet which we all suffer on regularly, least VA putting new seats in and making it as pleasant as possible. Sure increase charges etc but put some money back into the product.

It's like how they charge for Row 1 in the A320's now in the West alternatively you can squeeze into the pocketless JetStar seats down the back,.
I wouldn't quite say that. They refitted the whole fleet and added WiFi in the mid to late 2010s and at this point all 737s are slated for retirement with replacements on their way over the next 5-10 years.
 
@serfty we can absolutely agree on this:

I just read his OP differently.

If @madrooster is brave enough to weigh in… 😉 or we will find out over time.
This is what they posted:
The mix of status pax and their PCV scores on the flight will continue to determine what rows are visible, eg. on a elite-lite flight, row 4 will likely be visible to most if not all pax, whereas on a elite-heavy flight, row 4 may only be visible to P1 or a high PCV platinum.
This is what you posted:
Theqre will also be less availability for WP.

Every row four seat selected and paid for by SG and below between T-80 and T-24 reduces availability for WP to select for free at T-24.
Currently the situation can be stated as
Every row four seat selected by SG and below after T-80 reduces availability for WP to select.
The only differences between now and then being payment and T-24.

Perhaps you should refer to post 67 as well.

This is the last I'll comment on this specifically.
 
There will also be less availability for WP.

Every row four seat selected and paid for by SG and below between T-80 and T-24 reduces availability for WP to select for free at T-24.

This is my point.

At T-80, all those below WP will be able to select row 4 for a fee.

So by the time T-24 rolls around, it’s likely there will be fewer seats available in Row 4 for WP to select for free as pax with lower status may have paid for them in the previous 56 hours.

It’s a clear devaluation for WP IMHO.

Could you please explain to me when in reasonably recent times, has a SG and below been guaranteed access to row 4, let alone a platinum?

PCV has always come into play with seating on all QF flights at T-80h which is when a flight moves to departure control.

I have some pax on a PER-SYD this weekend for example, and at T-80h, I looked as a no FF number pax (yes, not even bronze) and I could select all of row 4. I know for fact that this flight in question is fairly elite lite, there's 1-2 platinums in Y and maybe a handful of golds/their oneworld equivalents. For an elite lite flight, this is fairly common behaviour.

In contrast if you look at peak hour golden triangle routes, I've seen on plenty of occasions where a lower-PCV platinum cannot see row 4 even though it's available. Similarly I've seen two platinums travelling together on separate PNRs see different available seats because of the fact the departure control system shows the available seats based on their PCV score.

If you are not travelling on a elite heavy route and not at a peak date/time, as a platinum you probably have a pretty good chance of seeing row 4 these days.

The dynamics have shifted some since COVID as I find there's less very elite heavy flights on the golden triangle now. Before covid on a Monday morning, it was normal to find a B738 with 50 platinums on it. The higher PCV platinums in that group would see row 4, the lower ones would not.

You have to remember each and every flight has a different elite make up and the dynamics have also changed since COVID. The elite travel patterns we saw before COVID do not exist in the same manner now.

I’m confused.

At T-80 aren’t the forward rows released for anyone to select: How to reserve the best seats on Qantas flights with the 'T-80' rule?

If so, at T-80 a NB could select 4A for the relevant fee.

Yet a WP who can currently select 4A for free at T-80, will now have to wait until T-24 to select it for free.

By that time, pax with lower status willing to pay for row 4 may have selected those seats.

@serfty I’m not trying to pick a fight. If what I’ve set out is not the case can you explain I’m missing, cause it looks like a devaluation for WP to me.

No. Row 4 and every other row (including rows 1-3!), at T-80h is controlled by the departure control's theoretical seating algorithm. That algorithm heavily weighs on PCV (which is status, class and cabin influenced but also influenced by other factors).

The seat map visible to you will always be reflective of the highest pax PCV in your PNR or between linked PNRs.

Saw that and also thought it didn't seem right... I know my PS wife has been able to select row 4 at T-80 travelling the golden triangle at peak times as a sporadic solo traveller, for some years now... and unless QF had her secretly linked to her loyalty powerhouse of a husband, then I doubt she'd have any real PCV on their books... :D

A lot of platinums are often already in business, or already selected a seat in row 6 or further back at the time of booking, then they don't go and move their seat again. The system sees that these pax have a seat assignment already and effectively ignores them for determining what to make available to everyone else.

Will they be available to select for free at T-24 if not yet purchased or is that just wishful thinking?

At T-24h, ie. during OLCI, yes it will behave the same as the exit rows (when not already purchased by others). QF's OLCI infrastructure currently has no way to charge for a seat unlike VA/JQ, who do.

There are quite a few misconceptions still floating around here - and I don't think the real devaluation for WP1 is as great as it seems. The real issue is that QF have decided to charge for those sears - that is an impost on everybody (regardless of status, and ignore T-80).

The T-80 unblock (if I understand correctly, and I doubt anyone other than QF knows all the details for sure):
  1. Happens because part of the algorithm that works out which seats are visible to select includes T-80
  2. The algorithm also includes Pax status as part of what it does
  3. It also includes PCV - but that PCV is relative to (and here we are not completely sure) some combination of all the other PCV and/or status pax. Possibly looks at only those that have not selected a seat already, maybe the phase of the moon, and a few other things, including how many unselected seats remain.
The result has been that for the most part, row 4 was made available to most pax at T-80, but not always.

What QF has done is said everyone now needs to pay, if they can see the seat. WP1/CL still get it for free, as does anybody who can wait until T-24 (or earlier if on a connecting flight).

In the current scenario, mostly NB , PS etc. can jump in and select at T-80 for nothing (as can all the WP and SG) - so first in best dressed. Now, all can still do so, but need to pay. If you don't want to pay, then you just gamble and see if you can get in during the check in window.

If anything, this change is most likely to actually advantage (vert slightly) those connecting from other flights, as if everybody is too tight to pay when T-80 opens up (for almost all), they get an earlier crack than those waiting for the check in as the first leg.

There is zero devaluation for a P1. If anything it's an improvement for P1s as this will now keep row 4 emptier when it's near departure and a P1 buys a last minute ticket.

Your understanding and assessment of the new sitation is fairly close to correct.
 
Excellent and informative post Madrooster. Anecdotally my experience with row 4 as SG aligns with what you mention at the start of your post. I used to do a lot of SYD-OOL flying and it was very rare not to be able to get row 4 given the predominantly leisure demographic on that route. (I started to recognise a few other regulars on those flights in row 4-6!). Now I do a lot more SYD-MEL and row 4 is much more elusive - both in practice and what EF displays logged in as SG.

I agree with the overall consensus that this is a fairly punitive move from QF bean counters at a time that rebuilding good will should be a focus. But apart from a few dozen cranky avgeeks tilting at windmills on AFF, the move will probably be a net gain on the balance sheet; and that’s (sadly) all that matters for shareholders it seems. Reputation be damned.
 
Sad change but like all of the sad changes before this I think that the vast majority of the loyal QFF army will forgive, adjust and forget like nothing ever happened.
 
Sad change but like all of the sad changes before this I think that the vast majority of the loyal QFF army will forgive, adjust and forget like nothing ever happened.

A vast vast vast majority won’t even notice it’s happened because they didn’t know about it in the first place. AFF population excluded of course :)

Thank you @madrooster for your insightful posts much appreciated.
 
Excellent and informative post Madrooster. Anecdotally my experience with row 4 as SG aligns with what you mention at the start of your post. I used to do a lot of SYD-OOL flying and it was very rare not to be able to get row 4 given the predominantly leisure demographic on that route. (I started to recognise a few other regulars on those flights in row 4-6!). Now I do a lot more SYD-MEL and row 4 is much more elusive - both in practice and what EF displays logged in as SG.

This same logic also follows through to the complimentary domestic upgrades being handed out to P1/platinum currently. They're processed 6 hours out and is very much route dependent - rare on routes like SYD-MEL but easy on say BNE-MKY where most platinums will be upgraded to J.
 
This same logic also follows through to the complimentary domestic upgrades being handed out to P1/platinum currently. They're processed 6 hours out and is very much route dependent - rare on routes like SYD-MEL but easy on say BNE-MKY where most platinums will be upgraded to J.
Is the WP part new?

P1 ised to get upgrades from VIP/SST 24h out, but that was awhile back I experienced that tbh.
 
I suspect this decision would have been made long ago when they were decided to have more extra legroom seats in the a220 cabins, but implementation held off till after the a220 launched.

I also suspect the impending classic+ changes contributed to this as Qantas will be looking at ways to offset the costs of implementing classic+ rewards.

It’s not technically a devaluation because it was never a published benefit based on status.

Personally, I have also relied on this and used it many times and am not happy that it’s going. But the bigger disappointment for me is them not making extra legroom seats free for Gold and above frequent flyers. Super benefit that make status flyer happy, easy to implement, but clearly someone run the numbers and determined the opportunity costs (I.e., lost profit) was too great to do so.

When the a320/321’s arrive, I’m guessing we will see an increased number of extra legroom rows like on the a220 and VA 738’s.
 
Is the WP part new?

P1 ised to get upgrades from VIP/SST 24h out, but that was awhile back I experienced that tbh.

The regular P1 upgrades from SST stopped roughly when the CBR SST was disbanded.

Yes the WP part is new it's only been a thing for the last 2 months maybe?
 
The regular P1 upgrades from SST stopped roughly when the CBR SST was disbanded.

Yes the WP part is new it's only been a thing for the last 2 months maybe?
Back in the late 90's as a then top level Qantas Gold Flyer I would receive complimentary upgrades approx. one in four flights booked in Full Y (work paid for).

My associates and I received a letter from Qantas stating that these "Complimentary" upgrades would no longer be offered, but rest assured as highest level flyers we would be first considered for operational upgrades.
 
I have very rarely had domestic operational upgrades, but then my status has never gone higher than WP. I currently have WP status.
 
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