Hyatt Platinum - Is this normal

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shellthom

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Aug 16, 2012
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Hi everyone.

Last year in May I went to China for 3 weeks and stayed in 1 cheap Hyatt hotel, thus achieving platinum.
It was during the points promotion and thus ended up with hundreds of thousands of free points which we then redeemed at Sydney, Singapore and New York and Dallas (USA trip coming up in May).
We had some left over points but not enough to book anything this most recent trip to Hawaii which was right at the start of my renewal year.
Kauaii Hyatt Regency and Hyatt Regency Waikiki both 3 night stays - both rooms upgraded - I thought ok maybe this is what they do in America but its not a platinum benefit, Diamond sure but I aint no Diamond. Waikiki was an upgrade to the penthouse suite so not the best room in the category upgrade as Kauaii had done (which is more along the lines of platinum).
But Saturday we took an impromptu trip to Melbourne and used our newly acquired points for the night. One moment I looked and club room was available on points, next I look and its not - oh well we have to go now the flights (JASA) have confirmed so I booked the standard room.
On arrival, we are upgraded to a club room (making our points flights and points hotel a very cheap and lush holiday for booking 3 hours before departure).
But as this has happened every hotel since my renewal date I am wondering - Is this normal???

We are very happy with the upgrades obviously, but I started to wonder yesterday is it the membership level or is there some other thing going on (I was in my standard thongs and bogan outfit after the flight for those on other threads - so I theres no way I looked the part of someone deserving) and I have double checked only the standard room points deduction was there. I often book club rooms - points or paid, that is our preference - can they see that we stayed a lot at Sanctuary Cove so Melbourne (grand - park was booked out) was trying to schmooze us so we will now go there...
Hawaii I have a few ideas of why - well Kauaii was standard we didnt pay for club or receive club but we did get a nicer room than i had booked
Waikiki - we paid the rack rate and used points to upgrade to a club all the night before our stay and our stay was only due to my illness, so a combination of one or both of those are probably the reason I think but my partner thinks it is solely platinum...

Any other stories out there to shed some light.

I know diamond get suite upgrade and platinum should get the best available room in the category they booked based on availability at time of check in.

But with the recent experience then upgrade to a club room ...
 
I'm also new to Hyatt.....although, my haul is nothing like yours!

We stayed Park Hyatt Tokyo for 5 nights in Oct......have only just realised we earned sufficient points for two night in their category 6 properties. Amongst others - it includes 2 free nights at PH Sydney or PH Tokyo or three free nights at PH Saigon:cool:

Pretty decent return on spend......looks like more Hyatt stays may be in order!
 
I'm also new to Hyatt.....although, my haul is nothing like yours!

We stayed Park Hyatt Tokyo for 5 nights in Oct......have only just realised we earned sufficient points for two night in their category 6 properties. Amongst others - it includes 2 free nights at PH Sydney or PH Tokyo or three free nights at PH Saigon:cool:

Pretty decent return on spend......looks like more Hyatt stays may be in order!

We redeemed at Park Hyatt in Sydney and i must say i was more than disappointed - staff decently rude and the room wasn't finished to the standard I would have thought a $800 a night room should be and we have a better view at home than the room we were put in. I'm not sure if the room is not stock and its only used for corporate/reward stays but I would use it in Tokyo or Maldives or Paris.

We redeemed points for Hyatt 48 Lex, it was only in category 3 2 rooms, 2 nights each, no need for club room because lexicon lounge (in house cafe) is complimentary and open 24 hours ... so for 60,000 points its the best value New York hotel I could find for us - paid or not.

After this we did stay at Hyatt in Perth and weren't offered anything, so I am guessing that some hotels just really reward and recognise.
I found it good value - especially if you sign up for the bonus points promos.
 
We redeemed at Park Hyatt in Sydney and i must say i was more than disappointed - staff decently rude and the room wasn't finished to the standard I would have thought a $800 a night room should be and we have a better view at home than the room we were put in. I'm not sure if the room is not stock and its only used for corporate/reward stays but I would use it in Tokyo or Maldives or Paris.

We redeemed points for Hyatt 48 Lex, it was only in category 3 2 rooms, 2 nights each, no need for club room because lexicon lounge (in house cafe) is complimentary and open 24 hours ... so for 60,000 points its the best value New York hotel I could find for us - paid or not.

After this we did stay at Hyatt in Perth and weren't offered anything, so I am guessing that some hotels just really reward and recognise.
I found it good value - especially if you sign up for the bonus points promos.

I was thinking about a dirty weekend in SYD;)

Oh well, looks like I'll have to go back to Tokyo:cool:....or Saigon, three nights is a pretty good deal:!:
 
I was thinking about a dirty weekend in SYD;)

Oh well, looks like I'll have to go back to Tokyo:cool:....or Saigon, three nights is a pretty good deal:!:

Theres some pretty good category 1 hotels in Asia... theres a lot more nights in those. We live in Syd with a view of everything you would want, you may be put in a nicer room and/or get better service than us but if you get the same as what we did it is such a waste of the points. Melbourne Hyatts (either) are definitely better value than syd (points and $$)
We stayed at the Bali Hyatt, the room was ok, the club lounge was great and the staff fantastic.
We will start saving our points again to use in the Maldives to bring down the cost.
 
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