HSBC Star Alliance credit card in Australia

[attimo69]

Hi there, I received an email on 30th Dec from star alliance confirming that I was eligible for gold status based on the HSBC credit card promotion. I followed the link in the email to select Singapore airline as my status airline. I got a call today from Singapore airline to tell me that my Gold Status will not be upgraded to Gold until the 12 month anniversary of the Credit Card opening. I then looked up the T&Cs and see in the FAQs attached that as part of the welcome offer, status upgrade would be in 10 days. Did anyone else have this problem or can anyone give me some help please? Thanks everyone!

Looks like SQ didn't read their Ts&Cs properly. Let us know if they honour the Ts&Cs please. It's kinda in black & white, hard for them to argue against.

 

[momad]

My approval email doesn’t have anything about adding it to my phone wallet. Maybe because I’m a first time customer

 

[oz_mark]

Hi there, I received an email on 30th Dec from star alliance confirming that I was eligible for gold status based on the HSBC credit card promotion. I followed the link in the email to select Singapore airline as my status airline. I got a call today from Singapore airline to tell me that my Gold Status will not be upgraded to Gold until the 12 month anniversary of the Credit Card opening. I then looked up the T&Cs and see in the FAQs attached that as part of the welcome offer, status upgrade would be in 10 days. Did anyone else have this problem or can anyone give me some help please? Thanks everyone!

Just let them know the upgrade is part of the welcome offer, and should be actioned within 10 days. (Someone probably didn't read the whole thing)

 

[momad]

My approval email doesn’t have anything about adding it to my phone wallet. Maybe because I’m a first time customer

All good! Got my card today. Very quick. Approved on Tuesday morning and card arrived this morning, just in time to hit the requirement this weekend

 

[nightelves]

Really good to know - thanks for posting. You may, of course, have to shell out for a second annual fee to retain your status until the expiry date.

I’m hoping this is not the case.

 

[ayebee]

I applied for one of these and was rejected.
As a self funded retiree I found it a little puzzling I didn't satisfy HSBC's criteria, given I have demonstrable income that qualifies and ability to draw on liquid assets well above any commitments, investment loan and otherwise.

This is the first time I have applied for a CC since being fully employed , and the first time in my life I have been rejected for credit.

Wondering if other self funded retirees are having similar experiences.

 

[cgichard]

Wondering if other self funded retirees are having similar experiences.

Yes. As I recall, this has been reported here a long time ago. No credit card shuffles to boost points available to us.

 

[knagelli]

My approval email doesn’t have anything about adding it to my phone wallet. Maybe because I’m a first time customer

Do you mind me asking , when did you apply and how long did it take for the approval email to arrive. Did they ask for any additional information. thanks

I am in two minds if I have to apply as I have upcoming UK trip in Apr 2023 and currently silver with Krisflyer.

 

[ayebee]

Yes. As I recall, this has been reported here a long time ago. No credit card shuffles to boost points available to us.

In the discussions with 2 agents, they seemed to have no understanding of superannuation in pension phase.
Never mind ... their loss.

Also, their were using a very sub-standard VOIP international phone connections which dropped out continuously making the conversation difficult. They blamed my mobile, but it was showing full signal and I usually have very clear conversations here.

 

[MARTINE]

In the discussions with 2 agents, they seemed to have no understanding of superannuation in pension phase.
Never mind ... their loss.

Also, their were using a very sub-standard VOIP international phone connections which dropped out continuously making the conversation difficult. They blamed my mobile, but it was showing full signal and I usually have very clear conversations here.

As you say their loss (some of us earn more in retirement than working). I banned HSBC anyway so even though rusted onto SQ would never give them anything

 

[Shinjetter]

Hey everyone,

I'm considering churning for this card to get *A Gold. I have 1 round trip to Seoul and 1 circuit - SYD - ICN - NRT - SYD all in the economy. I was thinking that I nominate *A Gold with Asiana so I can just do 30k miles instead of 40k to keep *A Gold. I am aware that Asiana will merge with Korean Air but I am willing to gamble for it when they merge. I would most likely get merged into SkyTeam which is not bad since I might switch to Vietnam Airlines in future.

The only thing T&C on HSBC is that you will lose *A Gold if you cancel the card. It didn't say anything about maintaining *A Gold by flying with one carrier to keep that status.

Anyone see a loop hole for this?

 

[somewhat]

Asiana is not on the partner airline list..

I was thinking that I nominate *A Gold with Asiana

 

[Shinjetter]

"Asiana is not on the partner airline list.." Well my hope and dream for *A gold just got burned to the ground. I thought it was for any *A partner I guess it would be Air Canada then...

 

[Danger]

Cautiously optimistic for two years of status.

 

[blacksultan]

how long is it taking to receive Sign up bonus points after meeting minimum spend ?

 

[Viridis]

how long is it taking to receive Sign up bonus points after meeting minimum spend ?

There were no bonus points I don’t think - just complementary status

 

[blacksultan]

There were no bonus points I don’t think - just complementary status

If to do. Not select an airline for status you could obtain 40000 points instead .

 

[Mr H]

If to do. Not select an airline for status you could obtain 40000 points instead .

That's right, which will then convert to 32,000 actual frequent flyer points. I'm not sure why anyone would have signed up for the card to avail of such a disappointing sign-up bonus but I'm sure there will be someone, somewhere...

 

[Viridis]

Ahhh, fair enough @blacksultan. I think that was for people who already held Gold status with the airline for which the complimentary status was nominated

 

[RooFlyer]

I just started an application for this card. I’m self funded retiree and I called the helpline today to ask about what they ask about other income and also value of shares etc. She (sounded Aussie, good line) said value of my Superfund should go into the area for value of shares etc ( she said “of course”) and then Is the income by withdrawal from my Superfund to be cash in my hand to fund my living expenses - was okay to go into the other income area.? Again yes.

These figures will come from my accountant.

I haven’t gone past that section yet, but if that advise holds, then I can’t see how they can differentiate against me being a self funded retiree.

But of course they might, and probably will