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Message: <blockquote data-quote="sudoer" data-source="post: 2382735" data-attributes="member: 57875">I'm interested in this too. Depending on how far in advance they were notified, I would guess either damage/maintenance or a wedding group with a large group/package booking took precedence, which IMO is fair given the hotel apparently gave plenty of notice and offered the relevant rate for the lower room category. Given the property only has 24 rooms it wouldn't take a large event to cause this sort of issue.[USER=72928]@forevadelayed[/USER] got a room, which is what the guarantee entitled them to. The guarantee does not entitle one to a specific type of room.[URL unfurl="true"]https://help.accor.com/s/article/how-does-the-availability-guarantee-work?language=en_US[/URL]I don't think a dictionary definition has relevance here, the property/Accor T&C (along with the T&C of virtually every other hotel on earth) will permit a property to cancel/downgrade your stay as long as the customer is not left out-of-pocket. From what we know, the hotel contacted [USER=72928]@forevadelayed[/USER] well in advance, and undoubtedly would have also offered a no-penalty cancellation if they wanted to stay elsewhere. It doesn't seem like they have an issue with how this part of their stay was handled so the outrage feels a bit unwarranted?Some chains (such as <a href="https://www.marriott.com/loyalty/member-benefits/guarantee.mi" target="_blank">Marriott</a>) do offer monetary compensation to top-tier elites if a reservation or selected bed type cannot be honoured, but ALL doesn't. I don't think it's fair to expect an entitlement of additional service recovery unless it is a published benefit.</blockquote>

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