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Message: <blockquote data-quote="kangarooflyer88" data-source="post: 2382719" data-attributes="member: 81052">In general we should expect the Accor benefits we have worked so hard for. It's not a case of entitlement, it's a case of loyalty. There were many times where yours truly had the option of booking a less expensive, and sometimes even better quality hotel than the Accor hotel on offer but booked Accor anyone because of my status. This inconsistency at hotels seems to be something I'm noticing a fair amount at Accor. For instance, I received all my benefits as an Accor Silver at the Novotel Sydney Airport. Meanwhile if I visit Ibis Styles Melbourne, I'm lucky if they leave a bonbon on the nightstand.In your instance, as an Accor Platinum, you should expect guaranteed room availability at any Accor hotel booked at least 2 days prior to arrival. Supposing you did book your room more than 2 days prior, then the handling of the room downgrade is unacceptable. Although, I'm an English native speaker, I thought I'd amuse myself and look up the definition of a reservation, no doubt something you had with this hotel:I think example 2(c) is the most accurate definition of what's going on here. Now the hotel failed to honour this reservation, and instead put you in an inferior room (after all what else would you call downgrading a guest from a superior room?). Perhaps as you pointed out there was an issue with your room or maybe they had a wedding and needed to "bump" you from your room so the bride's guests could take that room. Regardless, from a customer service standpoint and given the fact you have Platinum status, they should have made some gesture of service recovery. Simply applying the room rate you would've paid when you made the booking is not enough. Perhaps bonus points, perhaps the best inferior room available or maybe a round of golf at the golf course... something... anything!   And the cherry on top was you have to fight with the hotel to get everything you are entitled to as a Platinum such as the drink vouchers.-RooFlyer88</blockquote>

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