Hotels not awarding Qantas points

[DeKa]

I know we are talking restaurants here, but I recently had a hotel (a Quality Inn in country NSW) pull the same trick on me. They kept swiping the card in the machine (which was the same as the EFTPOS machine where they swiped my credit card, and it read that!) and kept saying "sorry, it's not working". It was only a ~$100 stay, booked on Wotif (sign out the front said $139 a night) so I guess they were trying to protect their revenue. I gave up and ignored the loss of points.

 

[samh004]

Re: Qantas Restaurants NOT awarding points

It was only a ~$100 stay, booked on Wotif (sign out the front said $139 a night) so I guess they were trying to protect their revenue. I gave up and ignored the loss of points.

But if you booked with Wotif, you’re not eligible for QFF points anyway? Don’t QFF points only come from purchases made on their website?

 

[medhead]

Re: Qantas Restaurants NOT awarding points

But if you booked with Wotif, you’re not eligible for QFF points anyway? Don’t QFF points only come from purchases made on their website?

But it should also be possible to get points separately from partner hotels without booking via qantas. Frequent Flyer - Earning Points - Stay

Of course, I did think that cheap stays from places like wotif were excluded.

 

[samh004]

Re: Qantas Restaurants NOT awarding points

But it should also be possible to get points separately from partner hotels without booking via qantas. Frequent Flyer - Earning Points - Stay

Of course, I did think that cheap stays from places like wotif were excluded.

I was debating whether to include partner hotels, but it was getting complicated there.

 

[anat0l]

Re: Qantas Restaurants NOT awarding points

But it should also be possible to get points separately from partner hotels without booking via qantas. Frequent Flyer - Earning Points - Stay

Of course, I did think that cheap stays from places like wotif were excluded.

Qantas give a very vague disclaimer that particular rates offered by a hotel may be excluded from points earn. One should contact the hotel before jumping on a rate to ensure it earns points.

In reality, I'm too lazy so I'd rather just book hotels through channels I know will guarantee that points will be earned.

Now we are drifting O/T.....

 

[samh004]

Qantas Restaurants NOT awarding points

Suggest thread split for anyone that wants to test the muddy waters and book a few rooms through different channels.

 

[serfty]

Moved OT posts from http://www.frequentflyer.com.au/com...as-restaurants-not-awarding-points-23612.html to their very on topic/thread.

 

[thewinchester]

Rewards from hotels I find can be very hit and miss, and even booking on the QF Hotels website is no guarantee that the rate will qualify for points - let alone ensure they're awarded correctly, if at all.

Of the hotels booked on the QF Hotels website, all of them have failed to award points. Two others booked directly through the hotel's own system have also failed to award. This is really an easy fix, as I just scan the guest folio and email it to the QFF/QP service centre who chase it up and ensure the required points.

Sending the folio along always pays, and sometimes overpays. During a stay last march at Vibe Carlton, a four night stay (booked as 1x 3-night and 1x 1-night) that wasn't direct credited ended up scoring me 2x the bonus points being offered by QF Hotels, as they'd misread the conditions for the offer when awarding the missing points.

However, it can always go the other way which can balance things out. The most annoying of these situations was the Carlton Crest in Brisbane back in 2006, with two stays there booked through QF Hotels and no points awarded.

Did the usual scan and email, and the hotel came back saying not a qualifying rate - despite there being a clear indication on QF Hotels that they property was a QFF earner and that the rate was eligible for points.

It was a significant folio as well for three nights, so I made a point of following up with QFF and escalating through the chain - particularly since QF Hotels gave wrong impression or hotel was trying to shortchange. Ended up getting 600 odd points as an apology.

With any hotel bookings - you should always consider how many points are earned from the stay if you earn direct to QFF, or earn in the hotel's own program and then flip the points to QFF where available. This is particularly important with properties/chains where the amount of points earned is a fixed amount per stay.

An example of this is the Hilton. With promotions and bonuses, and depending on your room rate - it can be worth signing up to HHonours to earn the points there, then flipping them to QFF. My recent ADL trip yielded 3x the points by going HHonors->QFF, compared direct to QFF.

 

[Leumas]

I'd a short overnight layover at the BNE Airport Novotel recently - checked in relatively late and out quite early.

Before I stayed, I checked the QF site to see if Novotel earns anything - the answer was yes.

I gave the check-in person my QFF card and was told they no longer take part in the scheme. I was a bit surprised and said the QF site said you were. Anyway, it just seemed that they wanted me to join the Accor programme instead, as the check-in person was quite keen to let me know the Accor programme is free to join.

Anyway, with her intention, I didn't push the point (plus it's late). I later emailed my account to QFF with a message detailing the issue - asking them to realign their communication with Novotel. The points were credited the same day as my email, with a phone call telling me so.

 

[munitalP]

Through QF hotel bookings, I have earned exactly ZERO points for hotels. I gave up early this year and put it down to a bad joke.

I have booked (through the QF booking engine) hotels in:

Auckland (1) - points 0 - expected 1400+
Sydney (3) - points 0 - expected 1000+
Melbourne (1) - points 0 - expected ?
Darwin (1) - points expected - 500+

I have rung QF but get no result - I have put it down to either I am missing something in the booking process, or the whole system is so full of holes it just does not work...

munitalP

 

[anat0l]

Although I used to book lots of hotels through the QF portal, in almost all cases I had to chase up the points for each of them.

On the other hand, when I have done this, all points have been credited correctly not long after chasing. Still, rather annoying, but at least they credited (i.e. the rates on QF portal seem to be all qualifying rates).

 

[thewinchester]

Through QF hotel bookings, I have earned exactly ZERO points for hotels. I gave up early this year and put it down to a bad joke.

Even though you might book the hotels through QF - they're still awarded by the hotel. The hotel must either swipe/key membership details on checkout through their dedicated terminal, or through the backend processes in the Hotel's management system (assuming they've keyed the membership number).

If you still have the guest folios, scan then email them to the QFF/QP service centre for the retroactive claim. I know that scanning may be a pain, but the more times you follow up, the more information they have on hotels who don't play fair, and the more points you have for reward flights & upgrades.

Apart from that, points from hotels are revenue to QF, so they'd want to be following up on hotels who aren't awarding points to eligible members as they're missing out on cash.

 

[WindowSeat]

I have put it down to either I am missing something in the booking process, or the whole system is so full of holes it just does not work...

I'm going with the second option. I would hate to think how many points are missed on hotels. I always scan my QFF card at check in and check out and points still rarely credit. Last year I made an effort to try and claim all mine by emailing the hotels directly after each stay for a couple of months but after not hearing back I couldn't be bothered following up. Wrong answer I know but not worth the hassle.

As for all the "not available at this rate" exclusions - they just shouldn't be allowed, they should either be in or not, this allows hotels to be slack about posting points and the user more often than not assumes it's something they've done wrong themself. A cough system at the moment.

 

[jdlover23]

ok wish id read that before my trip a few weeks ago, booked accomo in adelaide, darwin, cairns and mackay all through qantas portal and no direct credit of points - luckily i have emails of all the bookings, will try to get them to credit now.

also got the "machine isnt working" at Char restaurant in Darwin - dont know if i can be bothered chasing this up...just wanted something to show up in each possible earn catergory in my qantas summary...

 

[jdlover23]

great gave them a call - apparently 2 of the places i booked through qantas arent their partners :evil: - very annoying - pretty sure I wouldnt have booked them if that had been clear at time of booking - not many points but it feels like qantas hotels is duping people to me

 

[medhead]

I also had a QF hotels booking that hasn't credited points. When I checked i found it wasn't a partner. No worries. But I just realised having a recollection that spend with QF hotels is also supposed to earn. Or have I got that completely wrong.