thewinchester
Established Member
- Joined
- Oct 3, 2006
- Posts
- 1,771
I'm posting this for anyone else staying at this or other Hilton group properties in SIN, so you can be on the lookout and check you've not been shortchanged.
After a recent visit to this property, it seems that this property enjoys skimping on the HHonors points due for your stay.
It happened to myself and two other colleagues who were also staying on property, all on a corporate rate (different rate plans). On checking, they've shorted us to the tune of 8,547pts each.
The shorting seems to have come from the property, which hasn't credited points for the service charges (approx. SGD 350 on each folio). The property is treating as a local tax/charge thus not making it be seen as an eligible folio charge.
Per HHonors T&C's "Accrual of Points", Points 7. and 9., all local taxes are considered ineligible folio charges. In Singapore, the only item on the folio that meets this definition is the 7% GST.
The service charge doesn't meet this definition as its entirelly the hotels discression to charge this, and GST is also levied on top of the service charge per local tax laws.
Managed to have this sorted out pretty quickly, thanks to Hilton HHonors' Twitter team. A quick tweet and email with all the details and guest folio, and it was resolved in under 2hrs. They also added 10k in additional points as an apology, which was neither requested or asked - but a nice albeit unnecessary gesture on their part.
Here's the math showing how I was shortchanged on the points:
Assumptions
After a recent visit to this property, it seems that this property enjoys skimping on the HHonors points due for your stay.
It happened to myself and two other colleagues who were also staying on property, all on a corporate rate (different rate plans). On checking, they've shorted us to the tune of 8,547pts each.
The shorting seems to have come from the property, which hasn't credited points for the service charges (approx. SGD 350 on each folio). The property is treating as a local tax/charge thus not making it be seen as an eligible folio charge.
Per HHonors T&C's "Accrual of Points", Points 7. and 9., all local taxes are considered ineligible folio charges. In Singapore, the only item on the folio that meets this definition is the 7% GST.
The service charge doesn't meet this definition as its entirelly the hotels discression to charge this, and GST is also levied on top of the service charge per local tax laws.
Managed to have this sorted out pretty quickly, thanks to Hilton HHonors' Twitter team. A quick tweet and email with all the details and guest folio, and it was resolved in under 2hrs. They also added 10k in additional points as an apology, which was neither requested or asked - but a nice albeit unnecessary gesture on their part.
Here's the math showing how I was shortchanged on the points:
Assumptions
- SGD to USD conversion at rate on check-out date of 8 FEB 2013 being 1 SGD = 0.8078 USD
| Line item | Value (SGD) | Value (USD) |
| Room charges | 4158.00 | 3358.64 |
| F&B charges | 60.50 | 48.46 |
| 3407.10 | ||
| Expected points | ||
| Base | 34070 | |
| 2013 Q1 Double promo (100%) | 34070 | |
| MyWay 50% Bonus | 17035 | |
| Gold VIP 25% | 8517 | |
| MyWay preference bonus | 1000 | |
| Total expected | = | 94692 |
| Less credited points | - | 86118 |
| Shortfall | = | 8574 |
