Is anyone else having difficulty getting airberlin flights credited correctly to their QFF accounts?
I was flying TXL-DUS (and vice versa) pretty regularly last year, both before and after AB filed for insolvency.
All flights before late August credited correctly and automatically, but the last three flights I took (in late August and early September) have been a bit of a battle. They didn't post automatically, so I filed a Missing Points Claim... then didn't hear anything for months. Followed up via email a few times and eventually the flights were posted, but with the wrong number of points and SCs (I purchased a Economy Flex fare, which should be categorised as Flexible Economy, but I've been credited as if it was just ordinary Economy).
The issue seems to be that I was booked in the S fare bucket, which on intercontinental flights would be categorised as ordinary Economy, but for domestic German flights, is irrelevant - the type of fare (Economy Light / Classic / Flex) determines the QFF category. I had about a dozen flights with this scenario (S class but Economy Flex fare) post automatically and correctly before these flights.
The boarding passes all clearly show the fare type and I've even got an email from the travel agent confirming the fare I purchased, but 10+ emails and three phone calls to the WP line later, QFF still won't amend the posted flights. Every time I call, they acknowledge the mistake and promise to fix it within a few days, but then a few days later I get a generic email saying the flights have been credited correctly.
Anyone else having this problem? Any ideas on what to do next? The only thing I can think of is writing a letter to Jayne Hrdlicka...
I was flying TXL-DUS (and vice versa) pretty regularly last year, both before and after AB filed for insolvency.
All flights before late August credited correctly and automatically, but the last three flights I took (in late August and early September) have been a bit of a battle. They didn't post automatically, so I filed a Missing Points Claim... then didn't hear anything for months. Followed up via email a few times and eventually the flights were posted, but with the wrong number of points and SCs (I purchased a Economy Flex fare, which should be categorised as Flexible Economy, but I've been credited as if it was just ordinary Economy).
The issue seems to be that I was booked in the S fare bucket, which on intercontinental flights would be categorised as ordinary Economy, but for domestic German flights, is irrelevant - the type of fare (Economy Light / Classic / Flex) determines the QFF category. I had about a dozen flights with this scenario (S class but Economy Flex fare) post automatically and correctly before these flights.
The boarding passes all clearly show the fare type and I've even got an email from the travel agent confirming the fare I purchased, but 10+ emails and three phone calls to the WP line later, QFF still won't amend the posted flights. Every time I call, they acknowledge the mistake and promise to fix it within a few days, but then a few days later I get a generic email saying the flights have been credited correctly.
Anyone else having this problem? Any ideas on what to do next? The only thing I can think of is writing a letter to Jayne Hrdlicka...
