Have you ever made a complaint about Priority boarding to Qantas?

[Mal Ware]

Interested to see if people have done anything about the constant failure of Qantas to police Priority boarding and provide an advertised feature of their service to Plat/J customers.

I personally have done nothing about it other than the odd whinge in the ongoing thread here, next time, and in the future I intend to start making complaints, I feel it is the only thing that might actually get them to do something about it.

 

[RWJ777]

I've not complained either. I think the issue too is not only availability but, if available, it has to be policed. There was a priority boarding laneway operating out of BNE recently and people were using it as an alternative to the normal boarding queue; I looked at the BP of the guy in front and he was silver. Nothing was said to him at the gate.

 

[ChrisFlyer]

Just voted. I have to say though that PB has improved considerably when compared to its introduction. The last domestic 'fail' that I can remember off the top of my head was July last year - all of my recent golden triangle flights have only had perhaps 5 people in the PB line, with the rest of the pax in the main queue (and only being called across to the PB scanner when reaching the head of the queue with nobody in the PB line - as opposed to filling up the PB line as soon as it's empty).

I mentioned this to Red Roo when at the Tweet and Greet lunch a couple of months ago, and 'they' were pleased (not sure if Red Roo's identity is well-known on here, so I'll say 'they' instead of he/she). We also discussed VA's PB system, and that it was open to SGs as well as WPs. If any SGs are hanging out for domestic PB on QF, I wouldn't bother complaining or writing to ask - apparently it was considered, but due to the sheer volume of QF SGs (as well as other OWS pax), it will likely stay a WP (and above) benefit

I'll be interested to see if others are still having major issues with PB, and what they are doing about it though!

 

[nlagalle]

Your poll is rather loaded so I haven't voted...

Personally I have had only one PB failure last year out of 75+ Qantas flights. one the one "failure" where the FA instructed people from the normal line to the PB line, I emailed Qantas to complain, I received a written letter apologising along with a $100 voucher.

 

[RWJ777]

Your poll is rather loaded so I haven't voted...

Personally I have had only one PB failure last year out of 75+ Qantas flights. one the one "failure" where the FA instructed people from the normal line to the PB line, I emailed Qantas to complain, I received a written letter apologising along with a $100 voucher.

I read about these apology vouchers but have never experienced them. I once complained, by letter I thought the issue was so serious, about receiving an incredibly soiled napkin in J. I had unfurled the napkin onto my lap and, having finished my meal, wiped my mouth with the napkin only to notice a stain. When I looked at the reverse of it, it was covered with food stains and food smears; and this had been on my lap (and near my lips!). I showed it to the FA who sort of shrugged it off so I wrote a letter of complaint. I received a phone call to apologise but no voucher. So I'm somewhat envious about a voucher for no PB lane!!

 

[Mal Ware]

Your poll is rather loaded so I haven't voted...

Loaded? With what? 4 choices....
Do you think there needs to be another option on it?

Personally I have had only one PB failure last year out of 75+ Qantas flights. one the one "failure" where the FA instructed people from the normal line to the PB line, I emailed Qantas to complain, I received a written letter apologising along with a $100 voucher.

Yeah right......

That is a little hard to believe.

If it happened to me once or twice, or even every now and then I would not care, but it is not policed about 85 percent of the time I fly.

Customers need to stop letting them get away with this, they are advertising it as a feature, we spend money or our company does and then this feature is not delivered, enough is enough.....

 

[BAM1748]

So far it would seem most don't care or not going to bother to complain. (I'm one of the don't cares)

matt

 

[RooFlyer]

Interested to see if people have done anything about the constant failure of Qantas to police Priority boarding and provide an advertised feature of their service to Plat/J customers.

I personally have done nothing about it other than the odd whinge in the ongoing thread here, next time, and in the future I intend to start making complaints, I feel it is the only thing that might actually get them to do something about it.

Yes, the poll is loaded. How about a 'Yes, I complained and was thoroughly satisfied with the result' option. Or even just plain 'Yes' ?

 

[Deleted member]

I don't fly as often as some here, and as such it bothers me a little less. However for the true frequent flyer , I can empathise. You have earned a privilege , it should be protected. I do however have a major gripe with PAX at security , there seems to me to be large numbers who are NEVER organised with metal objects in the tray, laptops zipped up in their bags, and oversize carry on. This is where the real hold ups occur. These people should be made to move to the rear of the queue and start again, maybe next time hey will think about fellow,pax . The priority queue at security is often not worth the effort. As it doesn't feed into a priority security check area.

 

[Mal Ware]

Yes, the poll is loaded. How about a 'Yes, I complained and was thoroughly satisfied with the result' option. Or even just plain 'Yes' ?

So every time it happens to you, you have complained and have been thoroughly satisified? Or are you one of these people who PB magically works for except for maybe 1 in every 70 or so flights?


I hope this thread does not fill up with the usual Qantas shills who can see no wrong with the service no matter what the actual facts are, but alas I suspect it will.

 

[RooFlyer]

So every time it happens to you, you have complained and have been thoroughly satisified? Or are you one of these people who PB magically works for except for maybe 1 in every 70 or so flights?I hope this thread does not fill up with the usual Qantas shills who can see no wrong with the service no matter what the actual facts are, but alas I suspect it will.

Oh, come on and don't be so precious. You have one option in your poll for 'Yes' and its negatively qualified. Far be it for me to suggest that you may be an anti Qantas 'shill'

If you really want it, you'll get my experience when you include an option that even vaguely covers it.

 

[RWJ777]

Oh, come on and don't be so precious. You have one option in your poll for 'Yes' and its negatively qualified. Far be it for me to suggest that you may be an anti Qantas 'shill'

If you really want it, you'll get my experience when you include an option that even vaguely covers it.

That's not a bad point -- maybe an option of 'it works well for me' or some such might be in order.

 

[Brisbane Flyer]

I've been Platinum for way too long.
For domestic flights, I usually book an exit row and stay in the lounge until final call.

Not interested if PB works or not, as I am usually last or next to last on the plane and being in an exit row, the FA's always make room for my small carry on.
I also check in baggage, I'm not a hurried traveler, so don't mind going slow in getting off the plane.

 

[nlagalle]

Loaded? With what? 4 choices....
Do you think there needs to be another option on it?

How about something, "no i haven't had a problem" or "Qantas responded to my complaint". As i said you have loaded the poll and it is unbalanced.

Yeah right......

That is a little hard to believe.

If it happened to me once or twice, or even every now and then I would not care, but it is not policed about 85 percent of the time I fly.

Customers need to stop letting them get away with this, they are advertising it as a feature, we spend money or our company does and then this feature is not delivered, enough is enough.....

So you are saying that I am lying? how about you go and read the PB thread and you will see where I posted. I am flying pretty much every week and it has been working for me. I see no need to lie about it if it isn't working.

 

[reductionist]

I'm not flying as much as nlagalle but in my experience the failure rate has been fairly high. It's done properly (as advertised) around 50% of the time.

I haven't answered the poll either but I do feel encouraged to start sending feedback to QF regarding every flight (and not just about priority boarding). I already send them good & bad feedback on a regular basis but have never made an issue of priority boarding.

 

[nlagalle]

I'm not flying as much as nlagalle but in my experience the failure rate has been fairly high. It's done properly (as advertised) around 50% of the time.

I haven't answered the poll either but I do feel encouraged to start sending feedback to QF regarding every flight (and not just about priority boarding). I already send them good & bad feedback on a regular basis but have never made an issue of priority boarding.

The most common failure seems to be Perth (and i didn't fly to perth since it was introduced).

 

[Berlin]

Yea- that poll is pretty one-sided and should definitely have an option to state that one never had much of an option. On most occasions, it seems to work fairly okay in my experience and it definitely has improved over time. Then again- I hardly travel domestically outside the "triangle" and only every two weeks or so, maybe I've just been lucky. The two times in Perth over the last year had been an absolute nightmare- but that didn't start only at the gate but rather much earlier and seems to be a general problem with that airport in the current layout.

And that Qantas staff members in general are not very keen on policing any rules (unless they have the honorable title of "Lounge Dragon") is nothing new. J class toilets I only say- a point that bothers me MUCH more personally but that's another thread.

 

[Mal Ware]

Oh, come on and don't be so precious. You have one option in your poll for 'Yes' and its negatively qualified. Far be it for me to suggest that you may be an anti Qantas 'shill'

If you really want it, you'll get my experience when you include an option that even vaguely covers it.

Covers what? This thread is about those who take issue with the Qantas PB, or lack thereof.

If you want a voting option that says "Qantas is awesome and could not possibly every do anything wrong in my eyes" I suggest you create another thread. I suspect you will bet many hits on that particular voting choice.

How about something, "no i haven't had a problem" or "Qantas responded to my complaint". As i said you have loaded the poll and it is unbalanced.

Because if you never had a problem you would not need to voice an opinion, would you? By unbalanced, given your history I can only presume you mean it is not 100 positive for QF and therefore it is wrong.

So you are saying that I am lying? how about you go and read the PB thread and you will see where I posted. I am flying pretty much every week and it has been working for me. I see no need to lie about it if it isn't working.

I said I find it hard to believe that with 75+ flights you have only ever seen it not work once. You must be the luckiest flyer out there......

I'm not flying as much as nlagalle but in my experience the failure rate has been fairly high. It's done properly (as advertised) around 50% of the time.

Good to see some honesty slowly creeping into this thread.

I haven't answered the poll either but I do feel encouraged to start sending feedback to QF regarding every flight (and not just about priority boarding). I already send them good & bad feedback on a regular basis but have never made an issue of priority boarding.

Contrary to popular belief, I am the same. If they provide a good service, I am more than happy to let it be known, but I also have never said much about PB, but I will be in the future.

 

[Flying mermaid]

I have to say it doesn't really worry me, although that is probably because I don't travel that much domestically and am not busy and hassled when I do. I did notice how well it works in the USA though when we were there in June.

 

[samh004]

Never made a complaint about it, but I mostly fly QFLink and don't always head into it, just because it feels like there's a spotlight on my back as soon as I do.