Grace period on complimentary upgrades?

[Homer]

Has anybody had any experience with VA allowing a small grace period on expiring complimentary upgrades? My review date was yesterday and I intended to book flights and use the upgrades all day...and of course I woke up this morning and remembered. Doh!

I just called the Velocity Platinum number to ask if perhaps they had a grace period - even just a 24 hour one - where I could still use the upgrades. I understand the Ts & Cs but I thought it was just worth having a try. Anyway the call centre agent gave me the usual call centre style reasons; that she couldn't do anything as "the system" does it, etc.

Anyway I'm in the wrong. It's my fault. VA has done nothing wrong. But I just thought I'd ask if anybody here has been in a similar position and maybe been given some leeway?

 

[The Rok]

PM the Velocity rep I would think!

 

[Blue Chameleon]

I can't see why not.

I asked about getting an extension for a complimentary lounge pass of a month, and they said that would be doable (but to ring back closer to the expiration date in Oct).

With you being Plat, I'd be surprised if there were any problems.

 

[tuapekastar]

Has anybody had any experience with VA allowing a small grace period on expiring complimentary upgrades? My review date was yesterday and I intended to book flights and use the upgrades all day...and of course I woke up this morning and remembered. Doh!

I just called the Velocity Platinum number to ask if perhaps they had a grace period - even just a 24 hour one - where I could still use the upgrades. I understand the Ts & Cs but I thought it was just worth having a try. Anyway the call centre agent gave me the usual call centre style reasons; that she couldn't do anything as "the system" does it, etc.

Anyway I'm in the wrong. It's my fault. VA has done nothing wrong. But I just thought I'd ask if anybody here has been in a similar position and maybe been given some leeway?

I'm not sure about the context but i did find this clause in the Velocity T&Cs

7.13 In respect of any adjustment to a lower Membership Level, you will continue to enjoy the benefits of your previous Membership Level for a one month grace period.

The whole palaver is here if you want to try and see if it means like it seems to; as I say, I haven't tried to put any context around the statement.

 

[Homer]

A top idea! I've just done that.