Fuel charge ignites debate

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Dave Noble

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An article in the SMH arguing for the abolition of fuel fines

smh said:
The price of fuel has dropped and so should air fares, writes Clive Dorman

Australia's major airlines - and some international carriers - are testing the loyalty of customers by announcing token reductions in their fuel surcharges despite the collapse in the oil price.

Qantas and Singapore Airlines have reduced their international surcharges by about 10 per cent. Qantas has reduced its domestic surcharges by about 20 per cent and, separately, has rescinded a fuel-related ticket price increase of about 3 per cent introduced earlier this year. Virgin Blue has reduced its surcharges by about 20 per cent
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"The whole concept of fuel surcharges is on the nose and should be gone forever," says airline industry analyst Peter Harbison, of Sydney's Centre for Asia Pacific Aviation. "It's the appropriate time for the industry to say let's have an end to fuel surcharges - no more."

Full article at Price of fuel has dropped, why haven't air fares?

Dave
 
I couldn't agree more...it's about time the airlines stop insulting the intelligence of the flying public.

Having said that, I can't see them giving up such a valuable source of revenue completely anytime soon.

TG
 
In the interest of some intelligent debate on this topic I feel compelled to respond to this. These are my personal views and not necessarily those of my employer.

Let me start by saying I think all surcharges, taxes, airport fees etc. (i.e. all those things you cannot avoid when booking a ticket) should be included in the ticket price. I would not put credit card fees in this category only if payment by direct transfer or paypal or the like were available, but if a company does not make these alternatives available it should not be able to surcharge for credit cards. So, notwithstanding that fuel should be rolled up into the one ticket price, let's talk about how that ticket price should move in relation to fuel prices.

Firstly, very few airlines actually pay the spot rate due to the use of fuel hedges. Hedges have many different structure and timeframes - it's a complex business. But let's say there is a simple hedge which just locks in a fixed price for a certain time - just like a fixed rate mortgage. I took out my mortgage two years ago and at the time it was widely expected that interest rates would go up. So my fixed interest rate was higher than the prevailing variable rate. The analogous situation for airlines is that as soon as they take out hedging on the belief that fuel will go up, they immediately start paying more for for their fuel than the spot price. With the latest interest rate cuts my fixed interest rate is now rather higher than the variable rate. An airline that has our simple "fixed price" hedge in place would still be paying more for its fuel than the spot price. So naturally this is reflected in the fuel component of its pricing which stays up even when the spot price has fallen, until the hedges and their associated costs expire.

For a year and a half there I was in the money, laughing at the interest rate rises as my mortgage payments stayed constant. But fuel hedges are not so perfect, and most airlines still had significant exposure to upwards oil prices and the surcharges in most cases (certainly Virgin Blue's) did not fully cover the increased cost of fuel. We could not raise surcharges (or ticket prices) as much as fuel because it would have meant empty aircraft which would mean grounded aircraft. Airlines absorbed the extra (unhedged portion) costs at the time, but those costs have to be recovered somewhere - airlines that don't recover their costs end up like Ansett. One method of recovery is to keep surcharges (or higher ticket prices) in place after fuel prices fall. So fuel surcharge (ticket prices) have acted as a buffer between supply and demand.

In summary there are two good reason why airline pricing should not necessarily move in lock-step with fuel prices. First the prices airline actually pay for fuel do not match spot prices, due to hedging which is used to "smooth" costs over time. Second, fuel prices are highly volatile and if airlines under-recover in the peaks they need to be able to over-recover in the troughs to maintain average/normal profitability - that is to smooth revenues over time.

I don't recall these journalists screaming hysterically "the airlines have not put their fuel surcharges up enough to cover the cost of fuel" but that doesn't generate the easy headlines and mindless soundbite. It's much easier to whip up a crowd using negative issues than trying to educate people.

Now about the actual mechanism - the surcharge. Surcharges exist due to the old legacy airlines having to pay commissions to travel agents on the ticket price (excluding surcharges by definition), and that historically this commission was in the order of 10% for long haul. Quite simply travel agents would make windfall gains for doing nothing (and ticket prices increase even more) if ticket prices rose due to fuel. Now that commission rates have fallen (in fact the whole incentive payment structure to agents has changed) and direct distribution has increased, the effect is not as large but it is still there. I think all airlines would be open to suggestions to stop travel agents and credit card acquirers from raking it in when ticket prices skyrocket due to fuel and adding an additional layer of cost, but it is up to airlines to solve this. As an aside it was amusing to see AirAsia claim to be the first airline in the world to drop fuel surcharges - conveniently overlooking the fact that airlines such as Ryanair never had them in the first place. But Ryanair does about 99% of its business through its website and doesn't use agents at all. Before you get too excited remember it does not have a frequent flyer program either.

Notwithstanding all the above, I know it aggravates frequent flyers to have to pay "fuel fines" when redeeming award seats. Evidently if fuel prices were just factored into the ticket price then this would be reflected in the increased number of points required to redeem a seat using any-seat rewards. I think the trend is to make "fuel fines" and "taxes" payable by points anyway, which is going to result in the same effect. But rest assured, if airline costs go up due to fuel, they will seek a way to recover it through pricing for frequent flyer redemption seats just as for seats sold through other channels.

cheers

CrazyDave98
 
The idea that it should be expected for FF redemptions to have fuel fines is risible imo. There is no longer an excessive cost to fuel yet the airlines seem v reluctant to give up on the cash cow of fines

Not all airlines implemented the idea of using redemptions having normal operating costs added to their awards plus QF award redemptions are genuinely excessively high compared to others.

If cost of fuel of goes down then the surcharges should too; in fact they should be tied to the cost of fuel if they are indeed surcharges for the extra cost of excessive fuel costs

Now that fuel is back to sane levels, especially if adjusted for inflation, the airlines should accept that there is no justification to add fines. If the airline wants to maintain a similar income level , then just raise fares appropriately

Dave
 
Notwithstanding all the above, I know it aggravates frequent flyers to have to pay "fuel fines" when redeeming award seats. Evidently if fuel prices were just factored into the ticket price then this would be reflected in the increased number of points required to redeem a seat using any-seat rewards. I think the trend is to make "fuel fines" and "taxes" payable by points anyway, which is going to result in the same effect. But rest assured, if airline costs go up due to fuel, they will seek a way to recover it through pricing for frequent flyer redemption seats just as for seats sold through other channels.

cheers

CrazyDave98

Hmm - so bythis logic when QF sell J fares to the UK and price varies by 25-50% between different fare buckets and time of sale why then dont they vary the points required for the same FF award for classic awards.
 
Personally Crazydave I think your argument for fuel fines being included in the taxes because why should agents gain from them is nothing short of ridiculous.

Fuel, like every other outgoing is an expense and should be included in the base fare.

Under your logic, what next, perhaps a FQ taxes to cover the increased costs of fitting out the planes, or maybe an LQ tax for when airports increase their landing fees??

TG
 
Hmm - so bythis logic when QF sell J fares to the UK and price varies by 25-50% between different fare buckets and time of sale why then dont they vary the points required for the same FF award for classic awards.

Not quite. Airlines have two mechanisms for controlling yield. One is price points and the other is availability. So what Qantas could do to push up yields (and don't forget most points burned on Qantas are earned on credit cards that pay Qantas for the points) is to reduce the number of "classic" awards and force people to "any seat" whose price (number of points required to redeem) varies.
 
Personally Crazydave I think your argument for fuel fines being included in the taxes because why should agents gain from them is nothing short of ridiculous.

Fuel, like every other outgoing is an expense and should be included in the base fare.

Under your logic, what next, perhaps a FQ taxes to cover the increased costs of fitting out the planes, or maybe an LQ tax for when airports increase their landing fees??

TG

TG do I recall seeing a post that says you work in the travel trade?

Let's say that fuel prices are 50% of a ticket price (will keep the maths easy for you) and that fuel price doubles, so ticket price is now 50% higher than it used to be. Why should payments to travel agents automatically go up 50% to - what have they done to earn it? Should we also out of the goodness of our hearts also increase payments to the airports by 50% for good measure just because our fuel prices went up 50%?
 
The question was not about yield management it was about teh variability of prices. You made the argument that fuel charges should be charged on FF redemptions due to te volatility of the oil price. I was pointing out that when QF vary the non fuel related price - they do not vary the price of awards. Fuel is a component of the cost structure and should be treated as such.
 
TG do I recall seeing a post that says you work in the travel trade?

Let's say that fuel prices are 50% of a ticket price (will keep the maths easy for you) and that fuel price doubles, so ticket price is now 50% higher than it used to be. Why should payments to travel agents automatically go up 50% to - what have they done to earn it? Should we also out of the goodness of our hearts also increase payments to the airports by 50% for good measure just because our fuel prices went up 50%?

Ugh - how spurious do you want to get?

Lets say a ticket to the US in J can be bought for $10K. Agent gets commission on $10K. Then a lot of seats sell and QF jack up the price to $14K. Agent gets commission on $14K - what exactly has the agent done to deserve an increase in fee earned?

Airlines want it both ways - they want to reduce their risk to high fees on low fares and not pay higher fees when THEY jack up the price.
 
The question was not about yield management it was about teh variability of prices. You made the argument that fuel charges should be charged on FF redemptions due to te volatility of the oil price. I was pointing out that when QF vary the non fuel related price - they do not vary the price of awards. Fuel is a component of the cost structure and should be treated as such.

Sorry, I don't think you understood my argument - for a start I never said they "should" do anything other than they should not have fuel surcharges. I simply made the observation that if there were no surcharges and that price (points) for awards seat varied in line with the cash price (as they do for any seat awards) then redemptions would effectively be paying for the variability in fuel prices in a different way. I agree that fuel is a component of the overall cost structure and should be treated as such.

The problem with commissions is very obvious - it should not be able to be driven by changes in otherwise unrelated cost items (i.e. fuel). It should also be linked to service performed not the value of the ticket as per your example. It costs an agent no more to process a $10k ticket than a $14k.

Your observation about "reduce their risk to high fees on low fares" is absolutely correct. Why should airlines pay travel agents for something people can do themselves (i.e. buy tickets over the internet)? Travel agents are providing a service to travellers, not to airlines. So they should charge service fees for services rendered. Happily the industry is moving in this direction.
 
The problem with commissions is very obvious - it should not be able to be driven by changes in otherwise unrelated cost items (i.e. fuel). It should also be linked to service performed not the value of the ticket as per your example. It costs an agent no more to process a $10k ticket than a $14k.

A percentage of the cost does not strike me as unreasonable, and not unusual in a retail environment. Why should an agent collect a surcharge for an airline without anything in it for them?

Your observation about "reduce their risk to high fees on low fares" is absolutely correct. Why should airlines pay travel agents for something people can do themselves (i.e. buy tickets over the internet)? Travel agents are providing a service to travellers, not to airlines. So they should charge service fees for services rendered. Happily the industry is moving in this direction.

I think airlines have lost sight of the fact that travel agents are one of the channels that their products are distributed through. They do provide a service to airlines - they sell airline tickets for them.
 
A percentage of the cost does not strike me as unreasonable, and not unusual in a retail environment. Why should an agent collect a surcharge for an airline without anything in it for them?

See comments above about volatility of fuel prices and that if fuel prices double agent's commission would shoot up (as would total cost to consumer) for no value added by the agent. Retail prices are not as volatile as airline prices.

I think airlines have lost sight of the fact that travel agents are one of the channels that their products are distributed through. They do provide a service to airlines - they sell airline tickets for them.

We obviously have a difference of opinion. Yes travel agents are a significant distribution channel and will remain so. But the service they provide is to the consumer much moreso than the airlines. Look at the two ends of the spectrum. For simple itineraries (such as a weekend visit interestate to see friends/family) travellers are more than happy to do a simple web-search and book the best fare they can find direct with the airline, or simply go straight to their prefered airline. There is little value that a travel agent can add here. However for complex itineraries - particularly long haul, multi-sector and packaged with ground content, travel insurance etc. it all becomes a bit much for the average punter and they will go to a travel agent. The travel agent adds real value here - to the consumer. The consumer could siimply buy the air fare alone on the web direct with the airline or use online search like Zuji or Webjet.

Travel agents provide service to a particular airline only if they direct the consumer to the airline concerned instead of a competitor. This is why the incentive structure for agents is moving away from a flat commission per ticket to an "override" or target-based structure.

In the long run any charges levied by agents is borne by the traveller, whether it comes in the form of a commission paid by the airline or a service fee paid by the traveller. Personally I think fee for service is much fairer and transparent (why should someone with a 5minute transaction pay the same commission as someone who ties up hours of an agent's time?), and better for the consumer because it is more ecomonically efficient leading to lower cost of travel.
 
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See comments above about volatility of fuel prices and that if fuel prices double agent's commission would shoot up (as would total cost to consumer) for no value added by the agent. Retail prices are not as volatile as airline prices.

I still cannot see that fuel prices are any different a normal part of doing business to the others in this respect; the same argument could be used for any other aspect.

Regardless, the fuel surcharges were claimed to be to deal with the sudden rise in fuel costs; fuel is back down to the levels at which small charges were 1st introduced yet they are still at the exhorbitant levels

Dave
 
However for complex itineraries - particularly long haul, multi-sector and packaged with ground content, travel insurance etc. it all becomes a bit much for the average punter and they will go to a travel agent. The travel agent adds real value here - to the consumer. The consumer could siimply buy the air fare alone on the web direct with the airline or use online search like Zuji or Webjet.

The other factor is that airlines do not provide an online service for highly complex itineraries. I would much rather book my DONE4 online at QF (or preferably AA) but I simply can not.
 
The other factor is that airlines do not provide an online service for highly complex itineraries. I would much rather book my DONE4 online at QF (or preferably AA) but I simply can not.

Well you can now (through the OneWorld booking tool), but yeah I see your point.
 
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