Thanks to a quick Customs clearance this morning I was at the transfer desk very early for my BNE to MEL flight. Naturally I asked if there was an earlier flight available, I mean, that's why I have a flexi fare right ?
Well the response was that there is no earlier flight to MEL so I was checked in and went to the lounge. I got there about 1.5 hrs before my flight, only to discover that the earlier MEL flight was delayed and still hadn't started boarding.
Lounge said that despite the fact that the new departure time was over 45 mins away, and it hasn't started boarding, that there was no chance of switching to the earlier flight. But the lounge staff member didn't even check the system. I asked if my MEL would also be delayed... Assurred no, my flight fine again with no system check.
That flight was delayed again and again but no change, still no chance of getting earlier flight. After a third delay I was glad not to have switched.
But as my flight boarding time approached and passed I could see that there was no aircraft at the gate. Yep, delayed.
Stuff happens. I get that. But what is the point of a flexi when the VA staff won't even try to help out a frequent flyer on the most flexible ticket.
Rant over.