I booked SYD - NAN return 1st Feb under Bula Saver which gives free seat selection.
Fiji Airways changed their ticketing classes 1st March per this link:
https://www.fijiairways.com/en-fj/fare-types-and-rules
On Friday, I tried to swap seats thinking that I can reselect the same seat category/pricing but the website is asking me to pay extra. I cancelled this and tried to take my old seat selection back but it is asking me to pay extra now.
I called them up to ask them to give my seat back but they refused and wanted me to pay. Saying that your fare is now under Value Fare and seat selection is chargeable.
I'm really angry at this because there was no notice of change in fare, and if I had bought my ticket prior to the change shouldn't my benefits still be accepted per the booking I made?
They can't even give me my previously confirmed seats back.. spent 1hour 40min with them, got transferred to Manager and line cut out..
Fiji Airways changed their ticketing classes 1st March per this link:
https://www.fijiairways.com/en-fj/fare-types-and-rules
On Friday, I tried to swap seats thinking that I can reselect the same seat category/pricing but the website is asking me to pay extra. I cancelled this and tried to take my old seat selection back but it is asking me to pay extra now.
I called them up to ask them to give my seat back but they refused and wanted me to pay. Saying that your fare is now under Value Fare and seat selection is chargeable.
I'm really angry at this because there was no notice of change in fare, and if I had bought my ticket prior to the change shouldn't my benefits still be accepted per the booking I made?
They can't even give me my previously confirmed seats back.. spent 1hour 40min with them, got transferred to Manager and line cut out..