Hi all,
I'm currently in Fiji and have a Fiji Airways ticket on 7 Aug from NAN to BNE. The flight was originally 8.15am arriving 1030am. My friend who is traveling with me have a connecting Qantas flight at 2 pm from BNE to NTL. Last night we received an email informing us the flight has been changed to 1.35 pm arriving 3.45 pm, thus my friend will miss his flight. He must get to NTL as there's an important meeting the next day. The only flight option left are Qantas 6 pm flight costing $600+ or an even later jetstar flight 8 pm ($99).
We have called Fiji Airways to complain but they are only willing to offer a change to a day before (6 th) or day after (8 th) flight. Won't even offer a refund. We requested for my friend to be changed to the same day 9am NAN SYD flight but they want to charge us $250 extra.
What recourse do we have? Can Fiji Airways simply cancel a flight and not compensate us for the missed connection and additional cost? We bought the fiji airways tickets under my Qantas amex card, will the travel insurance cover my friend? The Qantas connecting flight was bought separately paid via bpay.
Thanks in advance for any advice.
I'm currently in Fiji and have a Fiji Airways ticket on 7 Aug from NAN to BNE. The flight was originally 8.15am arriving 1030am. My friend who is traveling with me have a connecting Qantas flight at 2 pm from BNE to NTL. Last night we received an email informing us the flight has been changed to 1.35 pm arriving 3.45 pm, thus my friend will miss his flight. He must get to NTL as there's an important meeting the next day. The only flight option left are Qantas 6 pm flight costing $600+ or an even later jetstar flight 8 pm ($99).
We have called Fiji Airways to complain but they are only willing to offer a change to a day before (6 th) or day after (8 th) flight. Won't even offer a refund. We requested for my friend to be changed to the same day 9am NAN SYD flight but they want to charge us $250 extra.
What recourse do we have? Can Fiji Airways simply cancel a flight and not compensate us for the missed connection and additional cost? We bought the fiji airways tickets under my Qantas amex card, will the travel insurance cover my friend? The Qantas connecting flight was bought separately paid via bpay.
Thanks in advance for any advice.