sarvowinner
Member
- Joined
- Jan 21, 2010
- Posts
- 200
A warning about using Bing Lee's online site and receiving bonus points
I bought a washing machine at the end of November online from Bing Lee and paid about $30 more than other online retailers as I decided to take the 3 bonus points per dollar. Bing Lee is a premium bonus partner. When I paid with my black Amex, I ignored the paypal button. However when the cc was processed, the BL site said it was using paypal to process my card. I didn't think anything of it however the bonus points weren't on my statement. Earth Black priority line checked with customer service. Customer service said they would not give me the bonus points because I chose the paypal option. I had 30 minutes of a quite heated conversation with the CSO, where she continually told me it was my fault for choosing paypal, and I repeatedly telling her I had no choice and I did not choose paypal but rather their premium bonus partner is choosing paypal rather than WBC as their credit card processor. My Earth Black Amex card is not even linked to my paypal account which not used in this transaction. Then she told me I should ask Bing Lee why they don't use WBC! That is when I became very annoyed. Why should the user of a premium card challenge Bing Lee the premium bonus partner over the ins and outs of their online processing. Eventually she agreed to reimburse me for the points but told me I was not really entitled to them. We will wait and see if they come through.
THis is the description of the offer:
Earn 3 bonus points per $1 spent on purchases made on your
Earth Black American Express Card
Honest advice and best price.
Offer ends 31 December 2013.
Website: binglee.com.au
Address: binglee.com.au/stores
I bought a washing machine at the end of November online from Bing Lee and paid about $30 more than other online retailers as I decided to take the 3 bonus points per dollar. Bing Lee is a premium bonus partner. When I paid with my black Amex, I ignored the paypal button. However when the cc was processed, the BL site said it was using paypal to process my card. I didn't think anything of it however the bonus points weren't on my statement. Earth Black priority line checked with customer service. Customer service said they would not give me the bonus points because I chose the paypal option. I had 30 minutes of a quite heated conversation with the CSO, where she continually told me it was my fault for choosing paypal, and I repeatedly telling her I had no choice and I did not choose paypal but rather their premium bonus partner is choosing paypal rather than WBC as their credit card processor. My Earth Black Amex card is not even linked to my paypal account which not used in this transaction. Then she told me I should ask Bing Lee why they don't use WBC! That is when I became very annoyed. Why should the user of a premium card challenge Bing Lee the premium bonus partner over the ins and outs of their online processing. Eventually she agreed to reimburse me for the points but told me I was not really entitled to them. We will wait and see if they come through.
THis is the description of the offer:
Earn 3 bonus points per $1 spent on purchases made on your
Earth Black American Express Card
Honest advice and best price.
Offer ends 31 December 2013.
Website: binglee.com.au
Address: binglee.com.au/stores
