Seems with so many offers flying around on EDR and EDR CC, they can't keep up. Recently signed up for 20k bonus points on the CC and they have given me 16k as that is the current offer. I've sent an email, wait and see what happens.
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There are a couple of threads where other members have reported similar problems. Good luck chasing up your points. I hope you have your original email with the 20K offer.
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