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Message: <blockquote data-quote="redbigot" data-source="post: 2337430" data-attributes="member: 58097"><p>In the era of Vinomofo hassle-free returns for any reason it's certainly a cough policy and a definite incentive to be dead certain of any buys there. The various small wine e-tailers all have different approaches to range, pricing, freight price/subsidisation and returns. The ones that survive for the long-term have found a formula or niche that works for enough customers to keep them in business. There are a number I don't buy from for various reasons, but apart from range and pricing, most relate to after-sales service: consignment tracking, response to queries, returns policy/cost. Some are just not worth the hassles and I'll pay a little more to avoid some. That still leaves plenty of choice plus the option of buying direct from wineries as more of them gradually work out how to do direct sales properly.</p></blockquote><p></p>