CX award on QF - aircraft discrepency

[deva22]

CX award on QF - aircraft discrepancy

Hi Guys,

I have a reward booking on CX booked through QF BNE>HKG>JFK.
Since booking it, CX have (supposedly) changed the BNE>HKG leg from an A330 to an A350 (yipee!).

If I check the booking details through Qantas it shows the updated aircraft.
If I check the booking details through Cathay it shows the old aircraft.

Who is right?

 

[MEL_Traveller]

Whatever shows in CX's manage booking section (or on their timetable) will be the correct aircraft. Subject to change of course. (It might be that the A50 is not operating daily, or it might be a one-off back to the A33 for the day you are flying).

 

[esseeeayeenn]

If you had included the date of the flight along with all that detail one of us would have been able to check on expert flyer for a third source of information.
But without the date ...

I am guessing from when online checkin opens that it might be the 19th of December.
According to expert flyer it will be the A350.
But the date today is 8 March. It's more than 9 months away. Anything could change in 9 months.
It's pointless fretting about an aircraft type change 9 months before a flight.

 

[deva22]

If you had included the date of the flight along with all that detail one of us would have been able to check on expert flyer for a third source of information.
But without the date ...

I am guessing from when online checkin opens that it might be the 19th of December.
According to expert flyer it will be the A350.
But the date today is 8 March. It's more than 9 months away. Anything could change in 9 months.
It's pointless fretting about an aircraft type change 9 months before a flight.

Fair point. Thanks for the info though

 

[TomVexille]

In my two experiences, QF is correct. The CX MMB page didn't show any of the 4 equipment changes between booking and the actual flight.

 

[toasty]

From 25 March onwards it's all A359's, so QF MMB is correct in this case.

 

[JohnPhelan]

Whatever shows in CX's manage booking section (or on their timetable) will be the correct aircraft. Subject to change of course. (It might be that the A50 is not operating daily, or it might be a one-off back to the A33 for the day you are flying).

You'd normally think so, but not in this case. The A350 is operating CX156 every day from the end of this month. And it seems CX's MMB doesn't register changes of aircraft type if they occur after the booking is originally made.

 

[MEL_Traveller]

You'd normally think so, but not in this case. The A350 is operating CX156 every day from the end of this month. And it seems CX's MMB doesn't register changes of aircraft type if they occur after the booking is originally made.

I've always had aircraft changes reflected in MMB... and have selected seats accordingly. I guess there's affair amount of commonality with CX row numbering... but I'd select seats direct in CX if you want them to stick whe the change comes through.

 

[esseeeayeenn]

Now we have sorted this out can someone please fix the spelling mistake in the thread title?

 

[deva22]

Now we have sorted this out can someone please fix the spelling mistake in the thread title?

Can do.

 

[deva22]

I've always had aircraft changes reflected in MMB... and have selected seats accordingly. I guess there's affair amount of commonality with CX row numbering... but I'd select seats direct in CX if you want them to stick whe the change comes through.

Yes this is why I tried to check it on both systems. However the CX MMB will not allow me to select seats after the equipment change happened. I selected seats before the change, and now after the change that only shows in QF, I cannot select seats at all...

 

[JohnPhelan]

FWIW, I had a CX flight in January (HKG-BKK) where the aircraft type had been changed some months prior, but that change was not reflected in the booking details, either.

 

[Welsh-Kiwi]

Re: CX award on QF - aircraft discrepancy

I had a CX booking last year. Originally an A340 but was changed to the A350. The CX MMB was not updated to the new aircraft.

 

[esseeeayeenn]

Can do.

Thanks but I knew just changing the title of your first post wouldn't retrospectively change the thread title. Otherwise I would have asked you more discreetly by private message.