Customs introduces self serve GST and WET refunds at airports

[markis10]

Customs have introduced a self serve GST/WET refund facility for claims where the total of the goods is under $1000, you will find a desk with forms near the normal refund office that allows you to complete the paperwork and lodge it without the need to present the goods for inspection via a queue.

 

[asterix]

Interesting to know how this will work. I can't find anything about this new system on the customs website.

 

[Pushka]

So no need to export the goods? Or random checks maybe.

 

[Corespec]

Fantastic!! The queue was so long and so slow moving last time I flew, that after waiting for ages, I decided I would miss my flight if I waited any longer and missed getting my refund.

 

[woodborer]

Been in Brisbane since before Christmas. Not sure if you get your tax invoice back, but it doesn't seem so,

 

[coles525]

We will all need to read the tiny conditions of use! As in they may audit us within 7 years, to prove we actually had a reciept for example...

Will like it more once there is nothing hiding with the rules!

 

[Pushka]

We will all need to read the tiny conditions of use! As in they may audit us within 7 years, to prove we actually had a reciept for example...

Will like it more once there is nothing hiding with the rules!

But if they've taken the receipt..

 

[coles525]

Thats another question, as in required for entering the other countries(s), warrenty/insurance purposes (while abroad)?

Will self serve give you a reciept? (Saying that yes you did spend $ and not steal that computer...)

 

[markis10]

You get the receipts back in the mail.

 

[djfuzz]

Fantastic!! The queue was so long and so slow moving last time I flew, that after waiting for ages, I decided I would miss my flight if I waited any longer and missed getting my refund.

Yep, me too (at SYD before Xmas), which was a bit disappointing - wish they'd had this around then. Mind you, the previous time I claimed was at PER and the person at the desk looked like she hadn't been troubled by anyone all day. In any case, this is a great development.

 

[markis10]

So no need to export the goods? Or random checks maybe.

You do need to export them:

 

[JohnK]

Sounds like a great idea. I have not been able to claim back my refund on more than 1 occasion as the queues were horrendous and service extremely slow.

It will be interesting to see how it works.

 

[Pushka]

You do need to export them:

You need to tick that you exported them anyway.

 

[drewbles]

You need to tick that you exported them anyway.

I would imagine they'd have spot checks. Remains to be seen though of course.

 

[thetraveltourist]

I don't know if I have just been lucky or not but the last few times I have come back through customs the whole process has been quick and easy and this looks like just another way to speed things up a little. Not often you want to say something good about a goverment run department .

 

[moa999]

I have seen a sign in SYD previously saying they do the forms when the wait is lengthy.

 

[travelislife]

Hey everyone, I am looking to do this on Wednesday afternoon for some ski's and bindings which I will be checking in. Does this mean I still have to go downstairs and get them inspected first? Or can I just rock through immigration and grab one of these forms?

 

[risky]

Can you download the form and fill it in before you get there?

 

[Isochronous]

Can you download the form and fill it in before you get there?

That's a good question. Also, is this in place at SYD yet?

 

[markis10]

Can you download the form and fill it in before you get there?

No, it needs to be filled in at the airport.