Conflicting information on lounge access on DJ/ Velocity websites.

[Mal]

Looks like some tidying up needs to occur:

https://www.velocityrewards.com.au/content/Status/InternationalLoungeAccess/index.htm
Location | Virgin Australia

(First one hasn't been updated for the AirNZ lounge access before Pacific Blue flights to NZ).

Also, can't seem to find "official" information about guests. Is there another page on the DJ site I'm missing?

 

[kpc]

...Also, can't seem to find "official" information about guests. Is there another page on the DJ site I'm missing?

Subject to space availability, Velocity Platinum and Gold members are welcome in the Virgin Australia lounge at any time, and do not require a boarding pass.Velocity Platinum, Gold and Silver members receive additional perks. For more information please visit Velocity Program Benefits.

Entry & Access | Virgin Australia

[TABLE="width: 0"]
[TR="class: accordion levels-heading, bgcolor: initial"]
[TD="bgcolor: transparent"]TRAVEL BENEFITS: At the airport

xhide​

[/TD]
[/TR]
[TR="class: line, bgcolor: transparent"]
[TD="class: membershipRow, bgcolor: transparent"]

+​

Priority Check-in[/TD]
[/TR]
[TR="class: line, bgcolor: transparent"]
[TD="class: membershipRow, bgcolor: transparent"]

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Priority Boarding[/TD]
[/TR]
[TR="class: line, bgcolor: transparent"]
[TD="class: membershipRow, bgcolor: transparent"]

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Sydney Lounge Premium Entry and Premium Valet[/TD]
[/TR]
[TR="class: line, bgcolor: transparent"]
[TD="class: membershipRow, bgcolor: transparent"]

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Virgin Australia lounge

• Complimentary access, plus an additional 3 guests
• Up to two children aged three to twelve years can accompany you into the lounge

[/TD]
[/TR]
[/TABLE]

Platinum Membership | Velocity Frequent Flyer

 

[Mal]

I was actually after guest numbers for non-DJ operated lounges. Some of the information is on the first link, but the second which has more information about lounges you can access under the new DJ-NZ tie-up, doesn't have that information.

 

[straitman]

Send a PM to Velocity Frequent Flyer.

He is very appreciative of people pointing out errors that need fixing.

 

[LiamR]

One of the things that irks me about the Velocity rewards website, is how unclear information is when it comes to lounge access. Unlike Qantas with Oneworld, Virgin have different arrangements for each airline. Thus, it gets very, very complicated.

One of the tables I refer to often on the Qantas website (okay, well, not often anymore. But when I started out flying it was a bible) is the lounge access table. It clearley displays information about lounge access, guesting rights, as well as other important information. I'd love to see Virgin impliment something similar.

I'm sure many other AFF'ers would agree, this table is very useful!

The table is below:

Eligibility and Access to The Qantas Club lounges