I am surprised by the lack of information from Commbank about the approval, they dont tell you and leave you hanging.
The sequence of events for me was;
- conditionally approved and asked for the latest payslip, which i uploaded
- asked for more information - latest payslip so I upload again
- asked for more information - said I sent the same payslip again (What the, the info only says 'latest payslip')
- so i guess the want previous payslip, sent that and hear nothing for 10 days
- the online appliction status merely says 'closed' or something like that.
- get an email reminding me to activate the card because its sent long ago.
You would think that with their nicely streamlined online system to process and update the application, that they would send an message at least to say "hey its approved, card will be sent soon". That would make sense