kangarooflyer88
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Hey Everyone,
I'm planning to move to Frankfurt next month from where I'm residing now in Canada. On the Velocity site there are no business award seats available between the two cities. However, I know that Velocity has a quirk where it won't show mixed cabin itineraries (i.e. flights where one of the segments is in economy and the other is in business). Indeed, checking online with velocity I can find a United economy flight from Toronto to Washington Dulles on the date I want to travel and another flight on United later that day from Washington Dulles to Frankfurt in Polaris business class. The connection time is just under 8 hours.
I called into Velocity to book this and the gentleman on the phone looked up the flights and told me that it could not be booked because the computer only showed him a connecting flight in economy between Washington Dulles and Frankfurt and wouldn't allow him to enter in the Frankfurt flight that has business class availability in. I was under the impression that the phone representatives could manually construct these awards but perhaps I am mistaken here. What am I missing?
-RooFlyer88
I'm planning to move to Frankfurt next month from where I'm residing now in Canada. On the Velocity site there are no business award seats available between the two cities. However, I know that Velocity has a quirk where it won't show mixed cabin itineraries (i.e. flights where one of the segments is in economy and the other is in business). Indeed, checking online with velocity I can find a United economy flight from Toronto to Washington Dulles on the date I want to travel and another flight on United later that day from Washington Dulles to Frankfurt in Polaris business class. The connection time is just under 8 hours.
I called into Velocity to book this and the gentleman on the phone looked up the flights and told me that it could not be booked because the computer only showed him a connecting flight in economy between Washington Dulles and Frankfurt and wouldn't allow him to enter in the Frankfurt flight that has business class availability in. I was under the impression that the phone representatives could manually construct these awards but perhaps I am mistaken here. What am I missing?
-RooFlyer88
