Claiming Missing Bonus Points From BP

[TerryW]

Does any know where or how to claim missing bonus points from a purchase of fuel at BP.The base points have come through but not the bonus points.I have waited the obligitary 5 weeks and no show,I can not find BP listed
in the missing points section.
Thanks
Terry.:evil:

 

[asterix]

I think my 5 weeks are nearly up as well.

 

[TomVexille]

For which promotion?

 

[TerryW]

This was back in October,purchase any amount of fuel to receive 150 Bonus Points.

 

[rmckay01]

I got my bonus BP points from the latest offer, but had success claiming points from another offer a year or 2 ago that wasn't on the list by emailing the velocity frequent flyer email address. From memory I think they took about a week to reply & credit the points. If you send them a copy of your fuel receipt with the email they should credit it fairly quickly.

 

[TomVexille]

If that's the same one I'm thinking of, it finished on 2 November. So the required 5 weeks would be next Monday, 7 December.

I got my bonus BP points from the latest offer, but had success claiming points from another offer a year or 2 ago that wasn't on the list by emailing the velocity frequent flyer email address. From memory I think they took about a week to reply & credit the points. If you send them a copy of your fuel receipt with the email they should credit it fairly quickly.

If they don't post by then I would suggest following this advice.

 

[TerryW]

Thanks for the all the advice,will follow up again on the 7th.

 

[TerryW]

Still never received any bonus points,have found the e-mail with the offer and T&C's.Very disappointed once again with Velocity not delivering on product,this is not the first time this has happened,makes it hard to support and recommend them.Looks like if you are a lowly Red you are insignificant.

 

[Major]

Still never received any bonus points,have found the e-mail with the offer and T&C's.Very disappointed once again with Velocity not delivering on product,this is not the first time this has happened,makes it hard to support and recommend them.Looks like if you are a lowly Red you are insignificant.

I am also waiting for the double/triple points from 2 Nov. Being Red is not the issue but rather the Velocity/BP deal.

This will be the last time I bother with the BP offers. I have noticed that the local BP prices are always more expensive than other Servó's.

It's just not worth it

 

[TomVexille]

Also haven't received my bonus points from this offer (the previous one credited properly). I do plan on calling tomorrow as I can't be asked today but I will have nothing to do tomorrow.

 

[TomVexille]

Just got off the phone with VFF. The issue had already been escalated to management and promised that points will post tomorrow 10 December.

 

[asterix]

I emailed [email protected] yesterday, is there a better email address to use for chasing up missing points?

 

[Major]

Just got off the phone with VFF. The issue had already been escalated to management and promised that points will post tomorrow 10 December.

Thanks for that. I must remember to check tomorrow

 

[rmckay01]

I emailed [email protected] yesterday, is there a better email address to use for chasing up missing points?

I don't know if there's another email address you can send it to, but this is the one I emailed my claim to (re previous message in this thread) and they replied/credited within a week

 

[asterix]

I don't know if there's another email address you can send it to, but this is the one I emailed my claim to (re previous message in this thread) and they replied/credited within a week

Great thanks, I'll wait for their response.

 

[Major]

Just got off the phone with VFF. The issue had already been escalated to management and promised that points will post tomorrow 10 December.

Did you receive your points ?

 

[TomVexille]

Did you receive your points ?

Nope. You?

When I rang again today they were having system issues and couldn't look up any account details. Will try Monday.

 

[Major]

Nope. You?

When I rang again today they were having system issues and couldn't look up any account details. Will try Monday.

Nothing here either. Hopefully next week

 

[Ausbt]

I've just received some from a purchase made 6 weeks ago. Imagine if you had to retro claim every fill? Some people would have 5-6 retros on the go at any time.

 

[TomVexille]

Nothing here either. Hopefully next week

I've just followed up again. The background team is advising by the end of the week. VFF are blaming BP for a delay in transferring the required information. I call bull excrement. However I will keep chasing as I currently have the time to do so.