Card Promotions Citi Prestige Credit Card: 300,000 Citi Rewards Points

[N0mad]

I booked a fully refundable hotel and received the credit after 10 days. I ended up cancelling and was the credit was clawed back.

so i did in fact receive the cashback contrary to the advice given from concierge.

 

[Zips-Numerate-Viscosity]

Question: What's the minimum limit I can lower the Prestige to?

Context:

• I've met the minimum spend and will soon receive my 300k points.
• I'm keen to transfer to Krisflyer eventually, but want to hold off as long as possible due to points expiry after 3 years.
• Prestige has a 2.5:1 conversion rate to Krisflyer, compared to 3:1 for other card types.
• I'm keen to apply for another CC soon to get some more bonus points, so I want to lower my limit as much as possible.
• I know Prestige has a 20k minimum limit when applying, but I also know some CCs from other banks have a lower minimum limit for existing CCs than for new CCs.

 

[sickman112]

Does the 4th night free need to be booked with Citi concierge? I've seen some references to hotels.com as well

 

[N0mad]

Does the 4th night free need to be booked with Citi concierge? I've seen some references to hotels.com as well

Yes, the concierge company books the hotel and charges you at the time. They used expedia for me which i believe own hotels.com so may be the same pricing. I definitely received the 35% discount expedia were advertising as a members only rate at the time.

I did send through screen shots of the hotel and rate to concierge to ensure they also gave me the discount. worked out considerably cheaper than other hotel sites in my case.

 

[sickman112]

Yes, the concierge company books the hotel and charges you at the time. They used expedia for me which i believe own hotels.com so may be the same pricing. I definitely received the 35% discount expedia were advertising as a members only rate at the time.

I did send through screen shots of the hotel and rate to concierge to ensure they also gave me the discount. worked out considerably cheaper than other hotel sites in my case.

Thanks for the response - good that you know what rate you're going to get before you call them up.

Seems like a great benefit then

 

[Airbumps]

Thanks for the response - good that you know what rate you're going to get before you call them up.

Seems like a great benefit then

I agree - This is a fantastic benefit that easily offsets the cost of the card. For that reason I think I'm going to make this my 'hold onto' and not churn card. Plus the priority pass helps. Just a shame the minimum credit limit is $20,000...would be nice to lower to help with churning other cards.

 

[N860CR]

Yep. I was going to dump it but with the priority pass (used 30 times this year), the PayAll option and the hotel, it’s not bad. I’m getting a nearly $2000 refund for a safari lodge in SA.

 

[N860CR]

Maybe I was too quick to complement…. Trying to book another 4th night now and despite both Expedia and hotels.com showing a rate, the rate Citi are quoting is 50% higher. Conversation is as easy as talking to a dog.

 

[Airbumps]

Thats odd. In my conversations with the conciege team they made clear to me they essentially book it through Expedia themselves....

 

[N860CR]

Thats odd. In my conversations with the conciege team they made clear to me they essentially book it through Expedia themselves....

Got it sorted in the end. I think the issue was that the lower price was actually the second option in the room category, and that was a bit much for them to figure out .

The arrangement is dodgy on a few levels. It seems the agents are logging in using their personal Expedia accounts (as the reservation is actually made in the call centre workers name with us as the guest). That means the credit card number is saved in the profile (this was the second booking with the same agent so she knew my card number and expiry date). They also ask you to provide (verbally) the SMS security code over the phone. Seriously dodgy!

Another slight oddity…. The reservations are earning Expedia points to the call centre workers account (including a “gold bonus”, no doubt because they’re booking more than average). The phone number on the concierge email is also incorrect (diverts to a line that says “welcome to customer service” - no company name). “Customer service” provided a number for concierge that doesn’t connect. I queried this and was told “oh my colleague was wondering why there’s no calls. I’ll ask her to reset her computer”. And this is one of the worlds major banks

 

[N860CR]

FFS! Ok maybe this card isn’t so great. I just got a call at 1:15am from Expedia claiming I stopped responding to their online chat. I was asleep and not chatting (amazingly!) however the Expedia staff were adamant I was. Turns out the Citi call centre worker was live chatting with Expedia claiming they were me. Absolute joke of a company!

 

[edgecrusher]

Got it sorted in the end. I think the issue was that the lower price was actually the second option in the room category, and that was a bit much for them to figure out .

The arrangement is dodgy on a few levels. It seems the agents are logging in using their personal Expedia accounts (as the reservation is actually made in the call centre workers name with us as the guest). That means the credit card number is saved in the profile (this was the second booking with the same agent so she knew my card number and expiry date). They also ask you to provide (verbally) the SMS security code over the phone. Seriously dodgy!

Another slight oddity…. The reservations are earning Expedia points to the call centre workers account (including a “gold bonus”, no doubt because they’re booking more than average). The phone number on the concierge email is also incorrect (diverts to a line that says “welcome to customer service” - no company name). “Customer service” provided a number for concierge that doesn’t connect. I queried this and was told “oh my colleague was wondering why there’s no calls. I’ll ask her to reset her computer”. And this is one of the worlds major banks

The concierge service isn’t actually Citibank, it’s contracted out to travelscape llc.

Use this number to reach concierge +61 2 7907 0814 .

 

[kamchatsky]

QR now has 30% bonus Avios on bank transfers. Definitely worth transferring if you plan to fly QR F/J

30% bonus Avios points on transfers

Got this email this morning from Qatar: Convert & earn 30% bonus Avios Dennis, your dream holiday is closer than you think. Now is the time to collect 30% bonus Avios with your bank and take your journey to the next level. Convert reward points into Avios by 30 June 2023 to enjoy...

www.australianfrequentflyer.com.au

 

[I love to travel]

Down to 275000 points and annual fee is back to $700. Was going to apply for this in a few weeks but not now.

 

[N860CR]

Down to 275000 points and annual fee is back to $700. Was going to apply for this in a few weeks but not now.

Who knows if NAB are going to keep this product… I’m going nuts on the priority pass while I can!

 

[cathalm8]

Down to 275000 points and annual fee is back to $700. Was going to apply for this in a few weeks but not now.

This card was probably the best value card ive ever churned, shame they are diluting it

 

[I love to travel]

Applied 9am approved 7 hours later.
Just hoping that there are no issues as I had a nab card 11 months ago.

 

[cathalm8]

Applied 9am approved 7 hours later.
Just hoping that there are no issues as I had a nab card 11 months ago.

I am thinking of applying for a NAB card whilst holding the citi card, is there definitely an issue here?

 

[GrahamBRI]

I had a NAB when I applied for Citi (after NAB had acquired Citi). No issues for me other than keeping track of what to use for what purchases

 

[Muppet501st]

I habe

I am thinking of applying for a NAB card whilst holding the citi card, is there definitely an issue here?

I have this Citi card ( keeper for a while ) and applied and approved for a NAB card last week.