Cancellation of flight - refund of fare difference?

Ansett Nostalgic

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Joined
Jan 1, 2024
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531
Let's say you book the 12pm departure and the fare was $500. Qantas cancel and then put you on the 8pm flight which only cost $300.

In that scenario, should Qantas refund the fare difference?

T&Cs are probably worded to give them wriggle room to allow them to move you, but potentially seems a bit like misleading conduct or bait advertising to me.
 
You should be able to decline the change and get a refund (and then buy a ticket on the 8pm flight yourself). Only problem is refund may/will take some time.
 
Conversely
Let's say you book the 12pm departure and the fare was $300. Qantas cancel and then put you on the 8pm flight which only cost $500.

In that scenario, should Qantas refund demand the fare difference?

T&Cs are probably worded to give them wriggle room to allow them to move you, but potentially seems a bit like misleading conduct or bait advertising to me.


What bait advertising? Flights get cancelled/rescheduled close in and days/weeks before departure.
But QF did had an issue with flights they never intended to fly. Sales and scheduling not aligned- poor management
 
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