Cabin Cleaning A380

[Coathanger]

Does anyone know how often they actually clean the cabin on the A380?


I was on QF12 on 29th December and noticed the seat and bathroom were a little dusty. Not quite what you'd expect in First on a flagship route:

Have let Qantas know via the feedback form (which does not allow upload of photos) and got the generic response below. C'mon Red Roo you guys can do better than that.

Dear Coathanger,

I was disappointed to hear that your experience with Qantas was not at the high levels we expect of ourselves – for this I apologise.

We work tirelessly to ensure that every time our customers walk off the plane, they have great things to say about our great airline. Please know that your feedback has been escalated to the appropriate area to ensure that we continuously improve your experience.

I hope you had a wonderful festive season and I wish you and your family a wonderful and prosperous 2016.

Kind Regards,

Don

 

[Happy Trails]

Maybe they've adopted the Quentin Crisp philosophy:

"After the first four years the dirt doesn't get any worse."

https://en.wikipedia.org/wiki/Quentin_Crisp

 

[marki]

I have seen worse but yes gross ......seen stuff in between seats, snot marks on pillows, seen stuff ( rubbish) left behind in magazine holders too. Turn around pressure sometimes not managed well.

 

[Sdtravel]

I have the figures of every month a full clean is done in my head from a show i saw ages ago. Eg maintenance is ever 4 weeks and a full clean is done then where stuff is removed and seats taken out and changed ect.

A general clean being done between flights.
See the last episode of Ready for Takeoff for a small glimpse of it.

From the show i saw which i wish i remembered the name and it wasn't Qantas specific it showed filters being changed and the huge "dust" piles in them and then said that "dust" is actually human skin.

 

[Mr_Orange]

it showed filters being changed and the huge "dust" piles in them and then said that "dust" is actually human skin.

Yep, it's pretty horrible!

 

[hutch]

Yep, it's pretty horrible!

Time for QF to install a shower on the A380.

 

[clazman]

Look at any hotel, office and you will always find a dirty aircon vent

 

[BAM1748]

Does anyone know how often they actually clean the cabin on the A380?


I was on QF12 on 29th December and noticed the seat and bathroom were a little dusty. Not quite what you'd expect in First on a flagship route:

Have let Qantas know via the feedback form (which does not allow upload of photos) and got the generic response below. C'mon Red Roo you guys can do better than that.

Dust is ok as long as you don't disturb it. Perhaps that's their management plan for it.

 

[russ]

I think QF's response was worse than the dust.

I was disappointed to hear that your experience with Qantas was not at the high levels we expect of ourselves – for this I apologise.

QF says nothing about what the customer expects - only about what QF expects.
I also find it a little patronising to apologise for not meeting QF's expectations. It assumes that QF's expectations are the correct standard. So it's not a real apology. The apology should be for not meeting the customer's expectations.

We work tirelessly to ensure that every time our customers walk off the plane, they have great things to say about our great airline.

Well QF obviously didn't work tirelessly because they didn't clean it!

Please know that your feedback has been escalated to the appropriate area to ensure that we continuously improve your experience.

They can't even be bothered to name the area. And the promise is only to improve, not actually fix the problem.

Poor form, QF!

 

[Brettmcg]

I notice this all the time (most recent F flight was DXB-MEL on 10JAN16) and my OCD kicks in, and I grab the little towelettes and wipe it away! I just can't help it!

I have mentioned it to crew friends of mine, and they said they report it almost every flight, but nothing seems to come of it. Disappointing.

 

[BAM1748]

I notice this all the time (most recent F flight was DXB-MEL on 10JAN16) and my OCD kicks in, and I grab the little towelettes and wipe it away! I just can't help it!

Oooh, do you want to vist my place :mrgreen:

 

[RichardMEL]

I think this is an offshoot of really tight A380 scheduling and the small-ish fleet. LAX and LHR aside, those planes pretty much fly as much as they can and the turns are usually pretty quick at home port - specially if there's a delay then they'll turn them as fast as possible, and I imagine proper cleaning is a luxury (and unsure how much they do at longer layovers such as at LAX and LHR where they have, in theory, lots of ground time for proper cleaning of cabin surfaces, but probably don't want to spend the $$).

not an excuse if this is along the lines of how it happens, but it wouldn't surprise me that the most deep clean they get is when the a/c go in for B/C/D checks.

 

[hutch]

I think LAX is the only real ground time these days.

 

[VHOEJ]

Considering most of the A380s spend at least 12 hours in LAX, surely that is plenty of time to do a thorough cleaning. I know the ground time has been reduced but surely these aircraft pass through LAX often enough to get a thorough clean each time.

 

[RichardMEL]

re LHR I was thinking the QF1 arrives early morning and turns to QF10 at lunchtime (when it operates) and the QF9 arrives lunchtime and turns to QF2 in the evning. I know it doesn't always pan out that way but I thought that's the general structure of QF at LHR.

Still I imagine a really good clean at LHR would cost more than at LAX.

 

[yohy?!]

I think QF's response was worse than the dust.



QF says nothing about what the customer expects - only about what QF expects.
I also find it a little patronising to apologise for not meeting QF's expectations. It assumes that QF's expectations are the correct standard. So it's not a real apology. The apology should be for not meeting the customer's expectations.



Well QF obviously didn't work tirelessly because they didn't clean it!



They can't even be bothered to name the area. And the promise is only to improve, not actually fix the problem.

Poor form, QF!

This is the standard complaint template now I think - got it last week also, it's very self defeating as the next thing I did was jump on social media and detail my complaint plus mock the complaint letter template also...

 

[yohy?!]

seen this on all QFs long haul aircraft over the last few years, they clearly have spaced out the "deep" clean to save money. yet to see it on another major carrier in asia.

 

[Coathanger]

This is the standard complaint template now I think - got it last week also, it's very self defeating as the next thing I did was jump on social media and detail my complaint plus mock the complaint letter template also...

And rightly so. I did offer to provide the photos to Qantas but they were obviously not interested in acknowledging the issue.

I think QF's response was worse than the dust.

Have to agree with this. The dust itself wasn't a deal breaker on an otherwise great flight (for which I provided positive feedback on the cabin crew to Qantas separately). But the generic fob off is just poor and I had hoped that Red Roo would at least acknowledge the issue given the photos.

Look at any hotel, office and you will always find a dirty aircon vent

I'm not sure which hotel/s you are referring to but that has not been my experience at Hyatt, Hilton, SPG and independents that I've stayed at over the past few years.

Keep in mind this is meant to be a premium product and of the 15+ flights I took in December across MH, AY, BA, AA, DL, AS and QF this was the only visibly dusty cabin.

 

[Pushka]

The dust I can handle. Sticky, dried formerly wet stuff?

 

[Red Roo]

And rightly so. I did offer to provide the photos to Qantas but they were obviously not interested in acknowledging the issue.

Have to agree with this. The dust itself wasn't a deal breaker on an otherwise great flight (for which I provided positive feedback on the cabin crew to Qantas separately). But the generic fob off is just poor and I had hoped that Red Roo would at least acknowledge the issue given the photos.

While I've not updated this thread, your feedback and photos had been passed on internally as reference.

Regarding your correspondence, I'd encourage you to reply to Customer Care using the link provided at the bottom of the email.