RSD
Established Member
- Joined
- Feb 13, 2010
- Posts
- 2,441
This one seems to have the EK website, the EK and QF call centres and the QF checkin staff bamboozled!
I'm travelling on an EK ticket where the first sector is on QF from Tassie to Melbourne then EK to Dubai and on to Cairo. I'm trying to purchase an extra 23kg bag above the 2x 23kg allowed but nobody seems to know how it is done! The EK booking website can't handle it as it doesn't know how to calculate it across the two airlines, the EK call centre says they don't know but that the checkin staff will know how to do it, the QF call centre says much the same, and the checkin staff at the airport say they don't know how it is calculated either. Has anyone ever had this situation before and how did it work out?
I'm travelling on an EK ticket where the first sector is on QF from Tassie to Melbourne then EK to Dubai and on to Cairo. I'm trying to purchase an extra 23kg bag above the 2x 23kg allowed but nobody seems to know how it is done! The EK booking website can't handle it as it doesn't know how to calculate it across the two airlines, the EK call centre says they don't know but that the checkin staff will know how to do it, the QF call centre says much the same, and the checkin staff at the airport say they don't know how it is calculated either. Has anyone ever had this situation before and how did it work out?